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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Experiment
43,968
Theorie
21,647
Theory
21,330
Brand management
17,666
Markenführung
17,252
Brand image
11,164
Markenimage
11,050
Relationship marketing
9,932
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9,898
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9,240
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8,200
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7,645
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7,329
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6,959
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6,324
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5,862
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5,848
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5,843
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5,717
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5,705
Soziale Werte
5,504
Social values
5,488
Online-Marketing
5,386
Internet marketing
5,349
Service quality
4,656
Dienstleistungsqualität
4,606
Einzelhandel
4,557
Retail trade
4,493
Werbewirkung
4,354
Vertrauen
4,316
Advertising effects
4,294
Confidence
4,256
Emotion
3,935
Electronic Commerce
3,895
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3,758
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Han, Heesup
57
Mattila, Anna S.
28
Usman, Osly
22
Wong, IpKin Anthony
19
Bilgihan, Anil
18
Prentice, Catherine
17
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Aksoy, Lerzan
15
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Rather, Raouf Ahmad
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Gil Saura, Irene
11
Keiningham, Timothy
11
Qu, Hailin
11
Ryu, Kisang
11
Yu, Jongsik
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Ha, Hong Youl
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Frank, Björn
9
Gursoy, Dogan
9
Hsu, Maxwell K.
9
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9
Khan, Imran
9
Kim, Woo Gon
9
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Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
324
International journal of hospitality management
193
Journal of business research : JBR
166
The journal of services marketing
109
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
80
Cogent business & management
75
Tourism management : research, policies, practice
64
Services marketing quarterly
59
The service industries journal
54
Asia Pacific journal of marketing and logistics
52
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
Journal of Services Marketing
34
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
30
Tourism analysis : an interdisciplinary tourism & hospitality journal
29
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of vacation marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of hospitality and tourism insights
26
Journal of retailing
26
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ECONIS (ZBW)
5,857
Other ZBW resources
173
BASE
3
RePEc
1
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1
Self-construal on
brand
fan pages : the mediating effect of para-social interaction and consumer engagement on
brand
loyalty
Kim, Eun-Ho
;
Yoo, Dongho
;
Doh, Sun-Jae
- In:
The journal of brand management : an international journal
28
(
2021
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10012550272
Saved in:
2
When does customization improve
brand
attitude?
Kim, Pielah
;
Chang, Hua
;
Vaidyanathan, Rajiv
;
Stoel, Leslie
- In:
The journal of product & brand management
32
(
2023
)
8
,
pp. 1233-1247
Persistent link: https://www.econbiz.de/10014485563
Saved in:
3
Authentic omnichannel : providing consumers with a seamless
brand
experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
4
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
5
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
6
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
7
A
brand
like a friend : how
brand
likeability influences
brand
perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
8
Young consumers' loyalty towards premium and non-premium shoe brands
Singh, Pankaj Kumar
;
Swain, Swapnarag
;
Ahmad, Anees
; …
- In:
International journal of business innovation and …
26
(
2021
)
4
,
pp. 424-442
Persistent link: https://www.econbiz.de/10012798605
Saved in:
9
An integrated model of social media
brand
love : mediators of
brand
attitude and consumer satisfaction
Arghashi, Vahideh
;
Bozbay, Zehra
;
Karami, Azhdar
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 319-348
Persistent link: https://www.econbiz.de/10012695107
Saved in:
10
The effect of sponsor's
brand
on consumer-
brand
relationship in sport sponsorship
Lee, Jung-Yong
;
Jin, ChangHyun
- In:
Global business and finance review
24
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005159
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