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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Relationship marketing
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Malaysia
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Hyun, Sunghyup Sean
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Aksoy, Lerzan
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Gil Saura, Irene
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Gustafsson, Anders
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Mittal, Vikas
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Prybutok, Victor R.
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Ryu, Kisang
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Balaji, M. S.
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Lee, Choong-Ki
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Qu, Hailin
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Rather, Raouf Ahmad
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11
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
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Eric Cuvillier <Firma>
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Journal of retailing and consumer services
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International journal of hospitality management
236
Journal of business research : JBR
195
The journal of services marketing
148
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
106
International journal of contemporary hospitality management
96
Tourism management : research, policies, practice
87
The service industries journal
86
Cogent business & management
83
Services marketing quarterly
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Asia Pacific journal of marketing and logistics
63
Service business
60
Journal of service research : JSR
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
56
Journal of strategic marketing
54
Journal of service management
52
The international journal of bank marketing : IJBM
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
International journal of electronic marketing and retailing : IJEMR
45
European journal of marketing : EJM
44
The TQM journal : the international review of organizational improvement
44
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
40
International journal of services, economics and management
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of Asian finance, economics and business : JAFEB
36
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
35
International journal of quality and service sciences
35
Journal of Services Marketing
35
International journal of business information systems : IJBIS
34
Journal of air transport management
34
The journal of business & industrial marketing
34
Total quality management & business excellence
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Marketing intelligence & planning
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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EconStor
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1
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
2
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
3
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
4
An assessment on the factors affecting e-banking adoption among customers : an empirical investigation in West Bengal
Ghosh, Rituparna
;
Barman, Pranay Kumar Roy
- In:
International journal of public sector performance …
13
(
2024
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10015067290
Saved in:
5
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
6
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
7
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
8
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
9
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
10
Customer e-loyalty to internet banking : an empirical analysis
Terzidis, Kostas
;
Papadopoulou, Eva
;
Kosmidis, Kosmas
- In:
Global business & economics review
15
(
2013
)
2/3
,
pp. 148-162
Persistent link: https://www.econbiz.de/10009720843
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