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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
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Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma; Malik, Shahab Alam; Malik, Shujah Alam - In: International journal of quality & reliability management 33 (2016) 5, pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
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Patients’ Satisfaction in Healthcare Services : A Comparative Analysis on Public and Private Hospitals in Bangladesh
Mustafi, Mohitul; Islam, Md; Islam, Mohammed - 2015
This paper aims to compare the patients’ satisfaction in healthcare services provided by the public and private hospitals in Bangladesh. A sample of 280 patients was selected to collect the primary data through SERVQUAL model to compare the patients’ satisfaction in healthcare services. We...
Persistent link: https://www.econbiz.de/10014035687
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The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair; Abdallah, Ayman Bahjat - In: Journal of health organization and management 36 (2022) 3, pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
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Outpatient service quality and doctor-patient relationship : a study in Chinese public hospital
Duan, Guimin; Qiu, Lan; Yu, Weiping; Hu, Hao - In: International journal of services, economics and management 6 (2014) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10010432320
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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How satisfied are inbound medical tourists in Malaysia? : a study on private hospitals in Kuala Lumpur
Ghazali Musa; Doshi, Dharmesh R.; Wong, Brian Kee Mun; … - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 629-646
Persistent link: https://www.econbiz.de/10009710145