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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,869
Konsumentenverhalten
81,420
Theorie
9,717
Theory
9,525
Relationship marketing
9,359
Beziehungsmarketing
9,333
Brand management
7,827
Markenführung
7,786
Brand image
6,915
Markenimage
6,873
Online-Handel
5,953
Online retailing
5,941
Social Web
5,941
Social web
5,938
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5,812
Online-Marketing
5,311
Internet marketing
5,293
USA
5,066
Viral marketing
4,935
Virales Marketing
4,915
United States
4,820
Service quality
4,574
Dienstleistungsqualität
4,528
Brand
4,410
Markenartikel
4,403
Deutschland
4,396
Experiment
4,382
Einzelhandel
4,261
Retail trade
4,210
Germany
4,086
Werbewirkung
3,843
Electronic Commerce
3,837
Advertising effects
3,798
Prospect theory
3,762
Prospect Theory
3,738
E-commerce
3,719
Verbraucherverhalten
3,592
Emotion
3,435
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3,152
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980
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5,859
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114
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2
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
22
Wong, IpKin Anthony
19
Bilgihan, Anil
18
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Jang, Soocheong
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Hsu, Maxwell K.
10
Kim, Jinkyung Jenny
10
Law, Chun Hung Roberts
10
Qu, Hailin
10
Quach, Sara
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Prashar, Sanjeev
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Leuphana Universität Lüneburg
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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All
Journal of retailing and consumer services
330
International journal of hospitality management
210
Journal of business research : JBR
161
The journal of services marketing
107
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
93
International journal of contemporary hospitality management
83
Cogent business & management
73
Tourism management : research, policies, practice
66
Services marketing quarterly
61
Psychology & marketing
54
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Asia Pacific journal of marketing and logistics
49
Journal of strategic marketing
43
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Journal of service management
40
Journal of service research : JSR
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
33
Journal of Services Marketing
32
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
28
Journal of Islamic marketing
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of hospitality and tourism insights
27
International journal of retail & distribution management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
Journal of the Academy of Marketing Science
26
International journal of services and operations management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
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Source
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ECONIS (ZBW)
5,807
Other ZBW resources
165
BASE
2
EconStor
1
RePEc
1
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1
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
2
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
3
The role of purchase decision involvement in a special event
Bojanic, David C.
;
Warnick, Rodney B.
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
3
,
pp. 357-366
Persistent link: https://www.econbiz.de/10009547182
Saved in:
4
Marketing and socio-psychological factors influencing organic food purchase and post-purchase outcomes
Chauke, Difference Xitshembhiso
;
Duh, Helen Inseng
- In:
Journal of food products marketing : innovations in …
25
(
2019
)
9
,
pp. 896-920
Persistent link: https://www.econbiz.de/10012243793
Saved in:
5
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
6
Consumer reviews and social media marketing
Baum, Daniela
-
2014
-
1. ed.
Persistent link: https://www.econbiz.de/10010488091
Saved in:
7
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
8
Experiential marketing impact on experiential value and customer satisfaction : case of Winter Wonderland amusement park in Saudi Arabia
Naser Alsaid, Khaloud
;
Ben Amor, Nour El Houda
- In:
Expert journal of marketing
8
(
2020
)
2
,
pp. 118-128
Persistent link: https://www.econbiz.de/10012613034
Saved in:
9
The role of consumers in creating experiences by organisers of sports events
Waśkowski, Zygmunt
- In:
Annales Universitatis Mariae Curie-Skłodowska / H
51
(
2017
)
2
,
pp. 263-271
Persistent link: https://www.econbiz.de/10011986158
Saved in:
10
Linking experiential value to loyalty in smartphone industry
Wulandari, Nuri
;
Sari, Rina Kartika
- In:
Studies and scientific researches / Faculty of Economic …
24
(
2016
),
pp. 77-84
Persistent link: https://www.econbiz.de/10011802271
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