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The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers

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Examining customers' continuance intentions towards internet banking usage

Ofori, Kwame Simpe; Boateng, Henry; Okoe, Abednego Feehi; … - In: Marketing intelligence & planning 35 (2017) 6, pp. 756-773

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Examining customers’ continuance intentions towards internet banking usage

Ofori, Kwame Simpe; Boateng, Henry; Okoe, Abednego Feehi; … - In: Marketing Intelligence & Planning 35 (2017) 6, pp. 756-773

Purpose The purpose of this paper is to identify factors that affect continuance intention towards internet banking usage using the institutional trust theory. Design/methodology/approach Data were collected from 481 internet banking users from a bank in Ghana using a questionnaire. The...

Persistent link: https://www.econbiz.de/10014947495

Market orientation in a developing economy public institution : revisitiong the Kohli and Jaworski's framework

Mahmoud, Mohammed A.; Hinson, Robert - In: International journal of public sector management : IJPSM 25 (2012) 2, pp. 88-102

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Market orientation and customer satisfaction : the role of service quality and innovation

Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167

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