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~subject:"Customer satisfaction"
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Customer satisfaction
Deutschland
454,970
Germany
238,313
Konsumentenverhalten
79,962
Consumer behaviour
79,883
Theorie
35,295
Theory
34,278
Relationship marketing
26,201
Beziehungsmarketing
25,527
USA
18,980
Schätzung
18,373
United States
16,498
Estimation
16,425
Großbritannien
14,195
Recht
12,444
United Kingdom
11,833
Deutschland <Bundesrepublik>
11,261
Frankreich
11,228
EU-Staaten
11,052
Geschäftsmodell
10,674
EU countries
10,601
Willingness to pay
10,595
Business model
10,266
Zahlungsbereitschaftsanalyse
9,981
Innovation
9,871
Brand management
9,029
Markenführung
9,027
France
8,691
Welt
8,618
Electronic Commerce
8,293
Kundenzufriedenheit
8,177
World
8,121
Geschichte
7,992
Vergleich
7,984
E-commerce
7,813
Social Web
7,479
Social web
7,468
Bank
7,424
KMU
7,419
Markenimage
7,353
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Undetermined
3,872
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1,378
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Article
6,938
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1,272
Journal
6
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1
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6,489
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6,489
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379
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193
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173
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144
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109
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109
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59
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59
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43
Fallstudie
43
research-article
43
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38
Sammelwerk
38
Aufsatzsammlung
33
Ratgeber
18
Guidebook
16
Konferenzschrift
10
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8
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8
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6
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6
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6
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4
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4
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4
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3
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English
7,661
German
555
Undetermined
3
French
2
Italian
1
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Han, Heesup
64
Mattila, Anna S.
30
Homburg, Christian
27
Prentice, Catherine
23
Svensson, Göran
22
Hyun, Sunghyup Sean
21
Usman, Osly
21
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
16
Ringle, Christian M.
16
Roschk, Holger
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Evanschitzky, Heiner
13
Frank, Björn
13
Kim, Wansoo
13
Klaus, Philipp
13
Söderlund, Magnus
13
Gelbrich, Katja
12
Huber, Frank
12
Keiningham, Timothy
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Töpfer, Armin
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Blut, Markus
11
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Springer Fachmedien Wiesbaden
10
Books on Demand GmbH <Norderstedt>
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bundesagentur für Arbeit
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
IPRI International Performance Research Institute
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
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Published in...
All
Journal of retailing and consumer services
368
International journal of hospitality management
237
Journal of business research : JBR
196
The journal of services marketing
147
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
104
International journal of contemporary hospitality management
95
The service industries journal
87
Tourism management : research, policies, practice
85
Cogent business & management
83
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Service business
63
Asia Pacific journal of marketing and logistics
60
Journal of service research : JSR
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
55
Journal of strategic marketing
54
Journal of service management
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Tourism management perspectives : TMP
47
International journal of electronic marketing and retailing : IJEMR
45
The international journal of bank marketing : IJBM
45
European journal of marketing : EJM
44
Journal of the Academy of Marketing Science
42
The TQM journal : the international review of organizational improvement
42
Industrial marketing management : the international journal for industrial and high-tech firms
39
The international review of retail, distribution and consumer research
37
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
35
The journal of business & industrial marketing
35
Total quality management & business excellence
35
International journal of services, economics and management
34
International journal of quality and service sciences
33
Journal of air transport management
33
SpringerLink / Bücher
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of business information systems : IJBIS
31
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Source
All
ECONIS (ZBW)
8,157
Other ZBW resources
56
RePEc
2
BASE
1
EconStor
1
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Online content : who is willing to pay and for what?
Tarkiainen, Anssi
;
Arminen, Heli
;
Kuivalainen, Olli
- In:
International journal of business information systems : …
17
(
2014
)
3
,
pp. 283-305
Persistent link: https://www.econbiz.de/10010478637
Saved in:
2
The impacts of user experience on user loyalty based on O2O innovation platform
Pei, Yilei
;
Xue, Wanxin
;
Yang, Yong
;
Li, Dandan
;
Li, Yi
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
2
,
pp. 79-87
Persistent link: https://www.econbiz.de/10012036061
Saved in:
3
Kundenbindung als zentrale Herausforderung für das Verlagsmarketing : die Wirkung zusätzlicher Serviceleistungen auf Kundenzufriedenheit und Leserbindung am Beispiel der Hannoversc...
Wiedmann, Klaus-Peter
;
Hennigs, Jörg
;
Tilleke, Ralf
-
2004
Persistent link: https://www.econbiz.de/10002610687
Saved in:
4
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
5
The relationship between branding of economic newspapers and customers' satisfaction in metropolitan countries
Hajioghli, Hassan Karbalaei
;
Farhangi, Ali Akbar
; …
- In:
Journal of urban economics and management : a quarterly …
6
(
2018
)
22
,
pp. 111-122
Persistent link: https://www.econbiz.de/10011883331
Saved in:
6
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
7
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
8
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
9
A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza
;
Wymer, Walter
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
Saved in:
10
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
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