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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
45
Relationship marketing
45
Einzelhandel
35
Retail trade
35
Consumer behaviour
33
Konsumentenverhalten
33
Kundenzufriedenheit
27
Spain
25
Spanien
23
Brand image
20
Markenimage
19
Service quality
18
Dienstleistungsqualität
17
Brand management
15
Lieferantenmanagement
15
Markenführung
15
Supplier relationship management
15
Hotel industry
14
Hotellerie
14
Information technology
14
Innovation
14
Informationstechnik
13
Satisfaction
11
E-commerce
10
Electronic Commerce
10
Brand equity
9
Customer value
9
Kundenwert
9
Loyalty
9
Online retailing
9
Online-Handel
9
Betriebliche Wertschöpfung
8
Confidence
8
Retailing
8
Value creation
8
Vertrauen
8
Croatia
7
Distribution channel
7
Internet marketing
7
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Article
28
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1
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1
research-article
1
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English
28
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Gil Saura, Irene
25
Gallarza, Martina G.
6
Ruiz-Molina, María-Eugenia
6
Moliner-Velázquez, Beatriz
4
Fuentes-Blasco, María
3
Marín, Antonio
3
Mollá Descals, Alejandro
3
Šerić, Maja
3
Arteaga, Francisco
2
Berenguer Contrí, Gloria
2
Frasquet Deltoro, Marta
2
Moliner Velázquez, Beatriz
2
Ruiz Molina, Maria Eugenia
2
Ruiz-Molina, Maria-Eugenia
2
Servera Francés, David
2
Berenger Contrí, Gloria
1
Bordian, Mariia
1
Calderon-Garcia, Haydee
1
Corraliza-Zapata, Amparo
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
Gil-Saura, Irene
1
Holbrook, Morris B.
1
Ieva, Marco
1
Juma-Michilena, Israel
1
Michel, Geraldine
1
Michel, Géraldine
1
Miquel-Romero, Maria-Jose
1
Moise, Mihaela Simona
1
Moliner Valázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ruiz Martìnez, Alfonso
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugina
1
Ruiz-Molina, María Eugenia
1
Servera-Francés, David
1
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European retail research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The journal of brand management : an international journal
2
Tourism review : the official journal of the AIEST
2
Economic research
1
International journal of hospitality management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of vacation marketing : an international journal
1
Management Decision
1
Service business
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
27
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1
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1
Omnichannel retailer brand experience : conceptualisation and proposal of a comprehensive scale
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
The journal of brand management : an international journal
28
(
2021
)
4
,
pp. 388-401
Persistent link: https://www.econbiz.de/10012550324
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
4
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
5
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
6
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
7
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
8
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
9
The impact of IT applications on customer satisfaction : some new perspectives in the supplier-retailer relationships
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
International journal of technology marketing : IJTMkt
5
(
2010
)
3
,
pp. 219-233
Persistent link: https://www.econbiz.de/10009010286
Saved in:
10
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
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