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Customer satisfaction
Messung
22,532
Measurement
22,319
Qualitätsmanagement
16,419
Quality management
14,452
Theorie
8,014
Theory
7,868
Interview
5,041
Deutschland
5,014
Befragung
4,906
Germany
4,121
USA
3,407
Armut
3,101
United States
3,064
Service quality
3,025
Poverty
3,018
Dienstleistungsqualität
3,014
Welt
2,255
World
2,208
Fernsehen
1,987
Product quality
1,772
Produktqualität
1,766
Mediennutzung
1,704
Risiko
1,704
Media usage
1,671
Risk
1,644
Consumer behaviour
1,584
Konsumentenverhalten
1,568
Umfrage
1,536
Schätzung
1,535
Estimation
1,472
Einkommensverteilung
1,436
Television
1,384
Income distribution
1,381
Kundenzufriedenheit
1,363
Performance measurement
1,324
Performance-Messung
1,311
Productivity
1,263
Produktivität
1,259
Prozessmanagement
1,213
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179
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Hochschulschrift
42
Graue Literatur
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Non-commercial literature
30
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29
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25
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25
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25
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19
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research-article
14
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9
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9
Sammelwerk
9
review
3
Handbook
2
Handbuch
2
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2
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1
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1
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English
1,213
German
167
French
1
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Shahin, Arash
12
Salini, Silvia
10
Homburg, Christian
9
Hill, Nigel
8
Töpfer, Armin
8
Kenett, Ron
6
Ringle, Christian M.
6
Bauer, Hans H.
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Nicolini, Giovanna
5
Park, Sang-June
5
Prybutok, Victor R.
5
Brierley, John
4
De Battisti, Francesca
4
Gerpott, Torsten J.
4
Klarmann, Martin
4
Lüers, Thomas
4
Madzík, Peter
4
Melo, Fagner José Coutinho de melo
4
Sarstedt, Marko
4
Yi, Youjae
4
Akter, Shahriar
3
AlNajem, Mohamad N.
3
Alexander, Jim
3
Benjamin, Daniel J.
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Clara Xiaoling
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Crostack, Horst-Artur
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Dahlgaard, Jens Jörn
3
Falk, Tomas
3
Ferrari, Pier Alda
3
Festge, Fabian
3
Fredendall, Lawrence D.
3
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Books on Demand GmbH <Norderstedt>
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Technische Universität Hamburg
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachhochschule Reutlingen / European School of Business
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
UVK Verlagsgesellschaft mbH
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
International journal of productivity and quality management : IJPQM
47
The TQM journal : the international review of organizational improvement
35
Total quality management & business excellence
25
Journal of retailing and consumer services
22
International journal of services and operations management
19
Quality management journal : QMJ
19
International journal of quality & reliability management
18
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
18
The service industries journal
18
International journal of hospitality management
17
International journal of contemporary hospitality management
16
International journal of quality and service sciences
15
Journal of air transport management
13
Journal of business research : JBR
13
Modern analysis of customer surveys : with applications using R
13
The journal of services marketing
13
International journal of business information systems : IJBIS
11
Managing service quality : MSQ ; an international journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
8
International journal of services and operations management : IJSOM
8
International journal of services, economics and management
8
Journal of hospitality marketing & management
8
Tourism management : research, policies, practice
8
International journal of production research
7
International journal of six sigma and competitive advantage : IJSSCA
7
SpringerLink / Bücher
7
Cogent business & management
6
International journal of business excellence
6
International journal of services technology and management
6
Journal of industrial engineering and management : JIEM
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Benchmarking : an international journal ; BIJ
5
Business process management journal
5
Gabler Edition Wissenschaft
5
International journal of market research
5
Journal of service management
5
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ECONIS (ZBW)
1,360
Other ZBW resources
20
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The evolution of viewers' concerns and perceptions of
television
content quality
Artero, Juan P.
;
Etayo, Cristina
;
Sánchez-Tabernero, …
- In:
Journal of media business studies
12
(
2015
)
3/4
,
pp. 205-223
Persistent link: https://www.econbiz.de/10011611227
Saved in:
2
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
Hayes, Bob E.
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003697938
Saved in:
3
Measurement
scales
Bonanomi, Andrea
;
Cantaluppi, Gabriele
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 55-70)
.
2012
Persistent link: https://www.econbiz.de/10009501804
Saved in:
4
Census and sample surveys
Nicolini, Giovanna
;
Dalla Valle, Luciana
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 37-53)
.
2012
Persistent link: https://www.econbiz.de/10009501805
Saved in:
5
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
Saved in:
6
You tube, I watch, We comment - more social communication on online video sites through annotating video comments
Schultes, Peter
;
Lehner, Franz
-
2014
Persistent link: https://www.econbiz.de/10011337340
Saved in:
7
Kundennutzen messbar machen und damit steuern
Klein, Jörg
- In:
Digital Controlling & Simple Finance : die Zukunft der …
,
(pp. 177-188)
.
2016
Persistent link: https://www.econbiz.de/10011544894
Saved in:
8
Beyond the ultimate question : a systematic approach to improve customer loyalty
Hayes, Bob E.
-
2009
Persistent link: https://www.econbiz.de/10003846428
Saved in:
9
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
10
Messung
der Kundenzufriedenheit mittels E-S-QUAL: Vergleich zweier Modellstrukturen
Dreier, Mathis
;
Scholz, Michael
-
2012
Persistent link: https://www.econbiz.de/10009541948
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