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Customer satisfaction
Bank
64,705
Beziehungsmarketing
25,195
Relationship marketing
25,167
Social Web
20,214
Social web
20,180
Bibliometrie
19,691
Bibliometrics
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4,666
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4,594
Service quality
4,584
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4,416
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4,341
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4,334
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4,297
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4,287
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16
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
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Wieseke, Jan
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10
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10
Sreejesh, S.
10
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9
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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Nomos Verlagsgesellschaft
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Tartu Ülikool
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Walter de Gruyter GmbH & Co. KG
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Journal of retailing and consumer services
271
Journal of business research : JBR
155
International journal of hospitality management
151
The journal of services marketing
108
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
68
The service industries journal
68
International journal of contemporary hospitality management
62
Tourism management : research, policies, practice
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
53
Service business
50
Journal of service research : JSR
46
The international journal of bank marketing : IJBM
46
Services marketing quarterly
44
Asia Pacific journal of marketing and logistics
43
Journal of strategic marketing
42
Journal of service management
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
The TQM journal : the international review of organizational improvement
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
33
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Total quality management & business excellence
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of retailing
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Journal of Asian finance, economics and business : JAFEB
24
International journal of productivity and quality management : IJPQM
23
Journal of financial services marketing : JFSM
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Tourism management perspectives : TMP
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ECONIS (ZBW)
5,922
EconStor
3
BASE
1
RePEc
1
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1
Impact of social media on corporate reputation of banks in India : a customers' perspective
Mehta, Reena
;
Gupta-Bhattacharya, Nupur
;
Talwar, Shalini
- In:
Bank parikrama : a journal of banking & finance : …
43
(
2018
)
1/4
,
pp. 16-40
Persistent link: https://www.econbiz.de/10012023846
Saved in:
2
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
3
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
4
Developing user loyalty for social networking sites : a relational perspective
Gu, Rui
;
Oh, Lih-Bin
;
Wang, KanLiang
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011452162
Saved in:
5
Value co-creation in ecotourism : finding solutions in a digital era
Hernández-López, Laura
;
Barrio-García, Salvador del
- In:
Journal of business
10
(
2018
)
1
,
pp. 38-51
Persistent link: https://www.econbiz.de/10012131490
Saved in:
6
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
Saved in:
7
Understanding the effect of social media marketing activities : the mediation of social identification, perceived value, and satisfaction
Chen, Shih-Chih
;
Lin, Chieh-Peng
- In:
Technological forecasting & social change : an …
140
(
2019
),
pp. 22-32
Persistent link: https://www.econbiz.de/10012132566
Saved in:
8
Correlation between attributes concerning social media marketing and private healthcare sector
Sharma, Vaishali
;
Gupta, Mahima
- In:
Manthan : journal of commerce and management
6
(
2019
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012139469
Saved in:
9
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
Saved in:
10
Online fashion shopping paradox : the role of customer reviews and facebook marketing
Kawaf, Fatema
;
Istanbulluoglu, Doga
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 144-153
Persistent link: https://www.econbiz.de/10012001293
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