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Customer satisfaction
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68
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42
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35
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34
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31
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28
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25
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Nomos Verlagsgesellschaft
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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HAL
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ISM University of Management and Economics
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
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Tourism management : research, policies, practice
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International Journal of Bank Marketing
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Cogent business & management
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Journal of air transport management
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Asia Pacific journal of marketing and logistics
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Tourism management perspectives : TMP
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Psychology & marketing
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International Journal of Contemporary Hospitality Management
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International journal of productivity and quality management : IJPQM
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Journal of the Academy of Marketing Science
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of quality and service sciences
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The international journal of bank marketing : IJBM
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Total quality management & business excellence
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International Journal of Quality & Reliability Management
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The TQM Magazine
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
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International journal of quality & reliability management
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ECONIS (ZBW)
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BASE
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1
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
2
Transformative retail services : elevating loyalty through customer well-being
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Heidemann, F.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
Saved in:
3
The antecedents of
brand
loyalty : a meta-analysis study
Wu, Wann-Yih
;
Anridho, Nadia
- In:
International journal of services and standards
11
(
2016
)
3
,
pp. 242-260
Persistent link: https://www.econbiz.de/10011641312
Saved in:
4
Drivers of
brand
loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
5
How retailer money-back guarantees influence consumer preferences for retailer versus national brands
Desmet, Pierre
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1971-1978
Persistent link: https://www.econbiz.de/10010380093
Saved in:
6
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
Saved in:
7
Modeling emotive and cognitive origins of consumer's purchase choices and patronage decisions
Sajad Rezaei
;
Emami, Maryam
;
Naser Valaei
- In:
International journal of e-business research : an …
15
(
2019
)
2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012007803
Saved in:
8
The role of transactionality of mobile branded apps in
brand
experience and its impact on loyalty
Plotkina, Daria
;
Rabeson, Landisoa
- In:
The journal of brand management : an international journal
29
(
2022
)
5
,
pp. 470-483
Persistent link: https://www.econbiz.de/10013391064
Saved in:
9
Customer experience and commitment in
retailing
: does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
10
Cross-channel integration and customer experience in omnichannel retail services
Chung, Kyunghwa
;
Oh, Kyung Wha
;
Kim, Minjeong
- In:
Service science
14
(
2022
)
4
,
pp. 307-317
Persistent link: https://www.econbiz.de/10014293775
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