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Effect of demographic variables on customer satisfaction of health insurance policyholders : a study of general insurance companies in India
Narayanan, Nair Sheeba Shanti - In: The IUP journal of marketing management : IJMM 16 (2017) 4, pp. 20-32
Persistent link: https://www.econbiz.de/10011854036
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A bibliometric analysis of scientific publications on customer loyalty in the insurance industry
Singla, Sherry; Sawhney, Harpreet Kaur - In: Metamorphosis : a journal of management research 22 (2023) 2, pp. 146-157
Persistent link: https://www.econbiz.de/10014584378
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Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey
Acikdilli, Gaye; Soylu, Abdullah Bugra - In: Copernican Journal of Finance & Accounting : CJF&A 12 (2023) 2, pp. 9-26
Persistent link: https://www.econbiz.de/10014525463
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Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index insurance
Kirchner, Ella; Mußhoff, Oliver - In: The journal of development studies 60 (2024) 6, pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016 - 1. Aufl. 2016
Kundenzufriedenheit durch Prozessoptimierung zu erhöhen. Sie untersucht die Schwierigkeiten und Störfaktoren, die dies negativ … und tatsächlicher Wirkung der Prozessoptimierung auf die Kundenzufriedenheit. Der Inhalt Managementansätze: Historische … Steigerung der Kundenzufriedenheit Die Autorin Patricia Buchberger (MA) ist im Risikomanagement eines deutschen …
Persistent link: https://www.econbiz.de/10014018367
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Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung
Buchberger, Patricia - 2016
Persistent link: https://www.econbiz.de/10011422629
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Influence of marketing mix strategy in insurance business : the case of Kota Bharu
Muhamad Saufi Che Rusuli; Ruwaida, R.; Noraani, M.; … - In: Research in world economy 10 (2019) 2, pp. 88-95
Persistent link: https://www.econbiz.de/10012231964
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Modernes Zufriedenheitsmanagement in der Assekuranz : von Menschen, KI und prädiktiver Kundenzufriedenheit
Mühlhaus, Daniel; Pointner, Sonja; Hofmann, Jens; … - In: Marketing und Innovation in disruptiven Zeiten, (pp. 429-458). 2023
Persistent link: https://www.econbiz.de/10013555090
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Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model
Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660
health insurance products. In addition, this research also tested the mediation role of perceived value in between service … quality and customers' loyalty on health insurance products. Design/methodology/approach: Based on the literature review, this … applied convenience sampling method. The study surveyed 342 healthcare insurance customers through self …
Persistent link: https://www.econbiz.de/10011916017