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Impact of delightful somatosensory augmented reality experience on online consumer stickiness intention
Huang, Tseng-Lung; Chung, Henry F. L. - In: Journal of research in interactive marketing : … 18 (2024) 1, pp. 6-30
Persistent link: https://www.econbiz.de/10014475046
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Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu; Ladhari, Riadh; Massa, Elodie - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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Halal-friendly hotels : impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 6, pp. 729-746
Persistent link: https://www.econbiz.de/10012179463
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The effects of sense of presence, sense of belonging, and cognitive absorption on satisfaction and user loyalty toward an immersive 3D virtual world
Kim, Dan J.; Zhang, Dongsong - In: Exploring the grand challenges for next generation …, (pp. 30-43). 2010
Persistent link: https://www.econbiz.de/10008900982
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Effect of customer experiences on consumer purchase intention
Esmaeilpour, Majid; Mohseni, Zahra - In: The Romanian economic journal : REJ 22 (2019) 73, pp. 19-38
Persistent link: https://www.econbiz.de/10012171187
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Negative and positive customer shopping experience in an online context
Barari, Mojtaba; Ross, Mitchell; Surachartkumtonkun, … - In: Journal of retailing and consumer services 53 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012171916
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The antecedents of patient experience of aesthetic clinic and its impact on revisit intention
Octaviani, Selviana; Antonio, Ferdi; Andy, Andy - In: South African journal of business management 54 (2023) 1, pp. 1-13
Purpose: Aesthetic clinics have expanded dramatically in recent years due to social media trends. This study aims to examine the antecedents of patient experience: product quality, service encounter, servicescape, outcome quality, electronic word of mouth (EWOM) on cognitive experience (CE) and...
Persistent link: https://www.econbiz.de/10014536054
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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye; Yoon, So-yeon; Bendle, Lawrence J. - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
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How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 273-295
Persistent link: https://www.econbiz.de/10012549083