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Challenges in leveraging e-com...
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Customer satisfaction
Electronic Commerce
23,516
E-commerce
20,843
Online-Handel
11,022
Online retailing
10,963
Konsumentenverhalten
7,094
Consumer behaviour
7,078
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Digitale Plattform
1,667
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United States
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Lieferantenmanagement
1,598
Supplier relationship management
1,597
Informationstechnik
1,572
Information technology
1,476
Lieferkette
1,417
Supply chain
1,417
e-commerce
1,341
Kundenzufriedenheit
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Journal of retailing and consumer services
89
International journal of electronic marketing and retailing : IJEMR
28
Journal of business research : JBR
25
Journal of internet commerce
24
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
International journal of electronic customer relationship management : IJECRM
19
Cogent business & management
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International journal of hospitality management
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Asia Pacific journal of marketing and logistics
15
International journal of business information systems : IJBIS
15
International journal of e-business research : an official publication of the Information Resources Management Association
14
International journal of retail and distribution management
14
Journal of electronic commerce research : JECR
14
The service industries journal
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Tourism management : research, policies, practice
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Electronic commerce research and applications
9
Journal of hospitality marketing & management
9
Journal of retailing
9
Journal of strategic marketing
9
Service business
9
The journal of services marketing
9
International journal of production economics
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Electronic markets : the international journal on networked business
7
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of electronic business
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
International journal of quality and service sciences
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Journal of marketing management : MM
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Journal of organizational computing and electronic commerce
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Journal of service research : JSR
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
1,331
RePEc
1
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1
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date (oldest first)
1
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
2
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
3
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
4
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
5
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
6
Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping
Schramm-Klein, Hanna
;
Wagner, Gerhard
- In:
Marketing : ZFP ; journal of research and management
36
(
2014
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10010385222
Saved in:
7
Increasing online customer satisfaction in a multi-channel environment
Furseth, Peder Inge
- In:
The European retail digest : the authoritative guide to …
56
(
2007/08
),
pp. 36-41
Persistent link: https://www.econbiz.de/10003704165
Saved in:
8
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
9
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
10
How to increase multichannel shopping satisfaction? : an adapted Kano based stage-gate approach to select new technologies
Baier, Daniel
;
Rese, Alexandra
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012389991
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