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The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

Persistent link: https://www.econbiz.de/10012181023

Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry

Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673

Persistent link: https://www.econbiz.de/10013415861

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Improving service quality through managing customer contact : case of airlines

Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214

Persistent link: https://www.econbiz.de/10011376522

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

Consumer's perception of webiste service quality : an empirical study

Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10011636454

IT-enabled inter-firm governance model to manage service quality level through customers' feedback

Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137

Persistent link: https://www.econbiz.de/10011586443

Developing control charts in monitoring service quality based on the number of customer complaints

Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689

Persistent link: https://www.econbiz.de/10011305614

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