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Customer satisfaction
Consumer behaviour
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34,693
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Han, Heesup
56
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26
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20
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18
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18
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16
Hyun, Sunghyup Sean
16
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16
Aksoy, Lerzan
15
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14
Jang, Soocheong
14
Söderlund, Magnus
14
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Keiningham, Timothy
12
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12
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12
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11
Qu, Hailin
11
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11
Ryu, Kisang
11
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10
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10
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10
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10
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10
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10
Pérez, Andrea
10
Quach, Sara
10
Ringle, Christian M.
10
Torres, Edwin N.
10
Amin, Muslim
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Nomos Verlagsgesellschaft
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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1
Dpunkt.Verlag <Heidelberg>
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1
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1
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1
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1
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1
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1
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1
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1
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Journal of retailing and consumer services
321
International journal of hospitality management
212
Journal of business research : JBR
163
The journal of services marketing
105
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
74
Tourism management : research, policies, practice
63
Services marketing quarterly
61
The service industries journal
61
Asia Pacific journal of marketing and logistics
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Psychology & marketing
49
Journal of strategic marketing
47
International journal of electronic marketing and retailing : IJEMR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
42
European journal of marketing : EJM
38
Journal of service management
38
Journal of service research : JSR
38
The international journal of bank marketing : IJBM
38
SpringerLink / Bücher
37
Journal of Services Marketing
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
European Journal of Marketing
31
Journal of the Academy of Marketing Science
31
The international review of retail, distribution and consumer research
31
International journal of services, economics and management
30
Journal of Asian finance, economics and business : JAFEB
29
International journal of quality and service sciences
28
Journal of air transport management
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of Islamic marketing
27
The TQM journal : the international review of organizational improvement
27
Total quality management & business excellence
27
International journal of business information systems : IJBIS
26
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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RePEc
4
EconStor
3
USB Cologne (EcoSocSci)
1
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1
Corporate social responsibility on customer behaviour : the mediating role of corporate image and customer satisfaction
Wang, Chih-Chuan
- In:
Total quality management & business excellence
31
(
2020
)
7/8
,
pp. 742-760
Persistent link: https://www.econbiz.de/10012256655
Saved in:
2
Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : eine empirische Studie
Skobranek, Michaela
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008650663
Saved in:
3
Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : Eine empirische Studie
Skobranek, Michaela
-
2011
Perspektive des Anbieters werden diese zum
Marketing
-Instrument. Dabei beeinflusst die Qualität der Angebotssituation die …
Persistent link: https://www.econbiz.de/10014425136
Saved in:
4
Loyalty towards telco service providers : the fundamental role of consumer brand engagement
Say Keat Ooi
;
Yeap, Jasmine A. L.
;
Low, Zoann
- In:
European business review
34
(
2022
)
1
,
pp. 85-102
Persistent link: https://www.econbiz.de/10013164648
Saved in:
5
Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment : a stakeholder theory perspective
Rathore, Pradeep
;
Saha, Esha
;
Chakraborty, Sayan
; …
- In:
Society and business review
18
(
2023
)
2
,
pp. 264-295
Persistent link: https://www.econbiz.de/10014334066
Saved in:
6
Bonusprogramme als Instrumente des Beziehungsmarketing : eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
7
Marketing
für Nachfolgeprodukte und neue Produktgenerationen : eine Analyse aus Kundensicht
Kaetzke, Philomela
-
2003
Persistent link: https://www.econbiz.de/10001747367
Saved in:
8
Loyalty in high-quality hotels of Croatia : from
marketing
initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
9
The role of brand orientation in the higher education sector : a student-perceived paradigm
Casidy, Riza
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
5
,
pp. 803-820
Persistent link: https://www.econbiz.de/10010228957
Saved in:
10
Consumer confusion : eine experimentelle Untersuchung zu den Ursachen, Einflussfaktoren und Konsequenzen
Künstner, Dan
-
2011
Persistent link: https://www.econbiz.de/10009377975
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