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Customer satisfaction
Servicescape
123
Consumer behaviour
101
Konsumentenverhalten
100
Service quality
84
Dienstleistungsqualität
83
Kundenzufriedenheit
57
servicescape
52
Beziehungsmarketing
31
Relationship marketing
31
ambiente
25
Emotion
18
Einzelhandel
17
Retail trade
17
Gastronomie
14
Hotel industry
14
Restaurant industry
14
Ambiente
13
Hotellerie
13
Ladengestaltung
13
Store design
13
Tourism
10
Tourismus
10
Customer experience
9
Holiday behaviour
9
Urlaubsverhalten
9
Atmospherics
7
Dienstleistungssektor
7
Satisfaction
7
Service industry
7
Tourism marketing
7
Tourismusmarketing
7
Viral marketing
7
Virales Marketing
7
Brand management
6
Coronavirus
6
Customer integration
6
Customer service
6
Dienstleistung
6
Hospital
6
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Article
57
Book / Working Paper
1
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56
Aufsatz in Zeitschrift
56
Graue Literatur
1
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1
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1
research-article
1
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English
58
Author
All
Bruwer, Johan
2
Bujisic, Milos
2
Choi, Hyeyoon
2
Dedeoğlu, Bekir Bora
2
Olya, Hossein
2
Sweeney, Jillian C.
2
Wu, Luorong
2
Abubakar, Binta
1
Ahmad-Ur-Rehman, Muhammad
1
Akhtar, Nadeem
1
Ali, Faizan
1
Asghar, Awes
1
Asif, Ruba
1
Baillod, Chloé
1
Balikçioglu, Sevgi
1
Balıkçıoğlu, Sevgi
1
Barnes, Donald C.
1
Bartholomew, Darrel E.
1
Bateman, Patrick J.
1
Batra, Manik
1
Başarangil, İlke
1
Bhadauria, Amita
1
Bhatnagar, Amit
1
Bilgihan, Anil
1
Bilgili, Bilsen
1
Bogicevic, Vanja
1
Bonfanti, Angelo
1
Bulmer, Sandy
1
Bunker, Matthew P.
1
Caldeira, Ana
1
Calderón Garcia, Haydée
1
Cannon, Alan
1
Carneiro, Maria João
1
Cervera-Taulet, Amparo
1
Chae, Junjae
1
Chaney, Damien
1
Chang, Kuo-Chien
1
Chao, Ren-Fang
1
Choi, Dongho
1
Collier, Joel E.
1
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International journal of hospitality management
8
The journal of services marketing
8
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of services, economics and management
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Athens journal of business & economics : AJBE
1
Business research
1
Cogent business & management
1
Digital business
1
European Sport management quarterly : ESMQ
1
International Journal of Operations & Production Management
1
International journal of business information systems : IJBIS
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of event and festival management
1
International journal of pharmaceutical and healthcare marketing
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
Journal of air transport management
1
Journal of international trade & commerce
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
Total quality management & business excellence
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
57
Other ZBW resources
1
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1
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
2
Understanding the relationships of
servicescape
, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora
;
Kucukergin, Kemal Gurkan
; …
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
Saved in:
3
The impact of
servicescape
cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
4
Service quality perception and satisfaction in a New Zealand festivalscape : buying behavior effects
Bruwer, Johan
- In:
Tourism analysis : an interdisciplinary tourism & …
18
(
2013
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10009751088
Saved in:
5
Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
Saved in:
6
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
7
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
8
Effect of
servicescape
on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
9
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
10
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
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