Similar Search Results

The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer

Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60

Persistent link: https://www.econbiz.de/10014466376

Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson

Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106

Persistent link: https://www.econbiz.de/10011434102

Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists

Su, LuJun; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 786-805

Persistent link: https://www.econbiz.de/10010246263

The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions

Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Journal of travel and tourism marketing 33 (2016), pp. 88-102

Persistent link: https://www.econbiz.de/10011485027

Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China

Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038

Persistent link: https://www.econbiz.de/10010469186

The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3/29, pp. 464-485

The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of … customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural …

Persistent link: https://www.econbiz.de/10014534901

Perceived value and behavioral intentions toward dining at Chinese restaurants in Bangladesh : the role of self-direction value and price fairness

Hasan, Abdulla Al-Towfiq - In: South Asian journal of marketing 3 (2022) 2, pp. 116-134

Purpose This paper investigates the effect of perceived value (hedonic value, utilitarian value, and conditional value) on customers’ behavioral intentions toward dining at Chinese restaurants in Bangladesh. Moreover, this study examines the mediating effect of self-direction value and the...

Persistent link: https://www.econbiz.de/10014226236

Does social class matter in recovering self-service technology failures?

Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153

Persistent link: https://www.econbiz.de/10013164531

Consumer discrimination in service recovery situations

Rohden, Simoni F.; Santos, Cristiane Pizzutti dos - In: Marketing intelligence & planning 41 (2023) 3, pp. 293-309

Persistent link: https://www.econbiz.de/10014312978

Building e-loyalty for e-retailers : role of justice perception and consumer forgiveness

Baruönü Latif, Fatma Özge; Uslu, Aypar - In: Middle East journal of management : MEJM 6 (2019) 3, pp. 298-317

Persistent link: https://www.econbiz.de/10012111745

1
2
3
4
5
6
7
8
9
10
Next
Last