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Cultural perspectives: Chinese perceptions of UK hotel service quality

Wang, Yi; Royo Vela, Marcelo; Tyler, Katherine - In: International Journal of Culture, Tourism and … 2 (2008) 4, pp. 312-329

with more sophisticated statistical analysis, and also additional emphasis on the price/value relationship for hotels …

Persistent link: https://www.econbiz.de/10014768219

Are travellers satisfied with Malaysian hotels?

Poon, Wai‐Ching; Lock‐Teng Low, Kevin - In: International Journal of Contemporary Hospitality Management 17 (2005) 3, pp. 217-227

Western travellers during their stay in hotels in Malaysia. The paper also seeks to analyse the importance of the tangible and … evaluations of hotel quality, with clear indication that satisfaction levels Malaysian hotels were higher among Western travellers … regard security and safety, and food and beverage as important factors for them to stay in the hotels or revisit the country …

Persistent link: https://www.econbiz.de/10014762707

Assessing lodging service down under: a case of Hamilton, New Zealand

Mohsin, Asad - In: International Journal of Contemporary Hospitality Management 19 (2007) 4, pp. 296-308

Purpose – The aim of the study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand. Design/methodology/approach – The study uses a survey and interview technique. A survey...

Persistent link: https://www.econbiz.de/10014762828

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Mohsin, Asad; Lockyer, Tim - In: International Journal of Contemporary Hospitality Management 22 (2010) 2, pp. 160-173

Purpose – The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in … conducted at different four‐ and five‐star hotels in New Delhi involving hotel guests agreeing to participate. A usable sample … recognise, in ranking order, features that are considered important by the guests staying in luxury hotels of New Delhi in India …

Persistent link: https://www.econbiz.de/10014762989

Hospitality quality: new directions and new challenges

P. Crick, Anne; Spencer, Andrew - In: International Journal of Contemporary Hospitality Management 23 (2011) 4, pp. 463-478

Purpose – This article aims to discuss issues related to service quality in the hotel industry. It highlights unique aspects of hotel work and the implications for service delivery, and discusses methods used to measure service quality and expectations. Design/methodology/approach – Through...

Persistent link: https://www.econbiz.de/10014763068

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Design and blueprinting for total quality management implementation in service organisations

Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732

Persistent link: https://www.econbiz.de/10011388379

Business excellence initiative success prediction model based on logistic regression and artificial neural network

Mishra, Nandkumar; Rane, Santosh B. - In: International journal of quality and innovation 4 (2019) 3/4, pp. 132-166

Persistent link: https://www.econbiz.de/10012648728

Towards an approach to signage management quality (SMQ)

Bonfanti, Angelo - In: The journal of services marketing 27 (2013) 4, pp. 312-321

Persistent link: https://www.econbiz.de/10009788847

The servicescape as an antecedent to service quality and behavioral intentions

Hooper, Daire; Coughlan, Joseph; Mullen, Michael R. - In: The journal of services marketing 27 (2013) 4, pp. 271-280

Persistent link: https://www.econbiz.de/10009788854

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