Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which can be concluded that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork,...

Plant managers generally have no direct marketing responsibilities, but they have control over product quality and customer service. I hypothesize that many firms evaluate these managers on profit since sales, a component of profit, convey information on plant manager’s performance on product...