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Customer value
Beziehungsmarketing
25,419
Relationship marketing
25,418
Qualitätsmanagement
16,872
Quality management
14,463
Konsumentenverhalten
9,201
Consumer behaviour
9,198
Dienstleistungsqualität
6,179
Service quality
6,169
Kundenzufriedenheit
6,084
Customer satisfaction
6,077
Theorie
3,958
Theory
3,941
Deutschland
3,770
Germany
3,548
Brand management
2,614
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2,614
Lieferantenmanagement
2,566
Supplier relationship management
2,564
Social Web
2,089
Social web
2,089
Marketingmanagement
1,975
Marketing management
1,933
Markenimage
1,908
Brand image
1,906
Electronic Commerce
1,861
Produktqualität
1,806
Product quality
1,805
E-commerce
1,773
USA
1,758
United States
1,709
Online-Marketing
1,616
Internet marketing
1,597
Customer integration
1,537
Kundenintegration
1,537
Kundenorientierung
1,521
Kundenwert
1,510
Vertrauen
1,434
Confidence
1,427
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1,427
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Kumar, V.
27
Madhani, Pankaj M.
16
Eggert, Andreas
11
Fader, Peter
9
Günter, Bernd
9
Heinonen, Kristina
9
Helm, Sabrina
9
Verhoef, Peter C.
9
Bruhn, Manfred
8
Ko, Eunju
8
Venkatesan, Rajkumar
8
Bauer, Hans H.
7
Gallarza, Martina G.
7
Gil Saura, Irene
7
Krafft, Manfred
7
Neslin, Scott A.
7
Wiesel, Thorsten
7
Frow, Pennie
6
Georgi, Dominik
6
Hadwich, Karsten
6
Kim, Kyung Hoon
6
Lehmann, Donald R.
6
Petersen, J. Andrew
6
Saarijärvi, Hannu
6
Skiera, Bernd
6
Strandvik, Tore
6
Weinstein, Art
6
Ahn, Jiseon
5
Aksoy, Lerzan
5
Albadvi, Amir
5
Baesens, Bart
5
Bradlow, Eric T.
5
Gupta, Sunil
5
Haenlein, Michael
5
Hammerschmidt, Maik
5
Hollebeek, Linda D.
5
Kleinaltenkamp, Michael
5
Lemon, Katherine N.
5
Leone, Robert P.
5
Maas, Peter
5
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Institut des Deutschen Textileinzelhandels <Köln>
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Panepistēmio Kypru / Department of Economics
1
Universität Mannheim
1
epubli GmbH
1
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Journal of business research : JBR
54
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
31
International journal of hospitality management
20
Journal of the Academy of Marketing Science
17
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
SpringerLink / Bücher
14
The journal of services marketing
14
Journal of service research : JSR
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
The service industries journal
13
Journal of creating value
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Gabler Edition Wissenschaft
11
Journal of marketing research : JMR
10
The journal of product & brand management
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
International journal of electronic customer relationship management : IJECRM
8
The TQM journal : the international review of organizational improvement
8
Tourism management : research, policies, practice
8
European management journal
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Service business
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Marketing intelligence & planning
6
Springer eBook Collection / Business and Economics
6
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ECONIS (ZBW)
1,475
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1
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1,475
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1
Six sigma marketing : from cutting costs to growing market share
Reidenbach, R. Eric
-
2009
Persistent link: https://www.econbiz.de/10003805976
Saved in:
2
Kundenorientierung
: Bausteine für ein exzellentes Customer Relationship Management (CRM)
Bruhn, Manfred
-
2007
-
Orig.-Ausg., 3., überarb. Aufl.
Die
Kundenorientierung
nimmt als Ziel vieler Unternehmen einen dominanten Stellenwert ein. Dies verdeutlicht nicht … der
Kundenorientierung
. …
Persistent link: https://www.econbiz.de/10003414170
Saved in:
3
Use of a value-balance model to guide employee behavior to meet customer needs : an exploratory application
Buss, Christian
;
Faerber, Andreas
- In:
Erfolgreiches Management
,
(pp. 11-37)
.
2010
Persistent link: https://www.econbiz.de/10008669591
Saved in:
4
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
5
Kundenorientierung
: Bausteine für ein exzellentes Customer Relationship Management (CRM)
Bruhn, Manfred
-
2012
-
Orig.-Ausg., 4., vollst. überarb. Aufl.
Persistent link: https://www.econbiz.de/10009501923
Saved in:
6
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
7
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
8
Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.
;
Dixit, Ashutosh
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
Saved in:
9
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
10
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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