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The interplay of customer expe...
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Dienstleistung
Consumer behaviour
83,888
Konsumentenverhalten
81,440
Relationship marketing
26,443
Beziehungsmarketing
25,768
Service quality
21,800
Dienstleistungsqualität
21,047
Customer satisfaction
15,563
Kundenzufriedenheit
13,977
Theorie
13,354
Theory
13,138
Satisfaction
11,113
Zufriedenheit
9,896
Deutschland
9,766
Germany
9,161
Brand management
8,414
Markenführung
8,360
USA
7,773
United States
7,440
Brand image
7,259
Markenimage
7,203
Online-Handel
6,387
Online retailing
6,370
Social Web
6,180
Social web
6,177
Online-Marketing
5,413
Internet marketing
5,393
Electronic Commerce
5,113
Einzelhandel
4,949
E-commerce
4,925
Retail trade
4,886
Services
4,642
Brand
4,569
Lebensqualität
4,556
Markenartikel
4,555
Quality of life
4,531
Marketingmanagement
4,151
Emotion
4,124
Marketing management
4,115
Experiment
3,825
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661
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91
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41
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Bruhn, Manfred
92
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
37
Leimeister, Jan Marco
35
Krcmar, Helmut
29
Haller, Sabine
27
Hadwich, Karsten
24
Edvardsson, Bo
23
Meyer, Anton
23
Stauss, Bernd
23
Ahlert, Dieter
21
Fließ, Sabine
21
Kleinaltenkamp, Michael
20
Bitner, Mary Jo
19
Görg, Holger
19
Zeithaml, Valarie A.
18
Grönroos, Christian
17
Gustafsson, Anders
17
Weinkopf, Claudia
17
Witell, Lars
17
Berry, Leonard L.
16
Vargo, Stephen L.
16
Gallouj, Fai͏̈z
13
Ganz, Walter
13
Hipp, Christiane
13
Bullinger, Hans-Jörg
12
Kowalkowski, Christian
12
Lovelock, Christopher H.
12
Lusch, Robert F.
12
Parasuraman, A.
12
Richter, Magnus
12
Wirtz, Jochen
12
Crinò, Rosario
11
Geishecker, Ingo
11
Gremler, Dwayne D.
11
Kerner, Antonín
11
Maleri, Rudolf
11
Miles, Ian D.
11
Pfannstiel, Mario A.
11
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Devlet İstatistik Enstitüsü
56
Springer Fachmedien Wiesbaden
44
Europäische Kommission
25
Europäische Kommission / Statistisches Amt
23
OECD
23
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
23
National Bureau of Economic Research
15
London School of Economics and Political Science
13
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
12
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
11
Ecorys
9
Institut Arbeit und Technik <Gelsenkirchen>
9
Singapur / Department of Statistics
9
DECISION
8
Europäische Kommission / Generaldirektion Justiz und Verbraucher
8
IGI Global
8
TNO
8
Deutsches Institut für Wirtschaftsforschung
7
Deutschland / Bundesministerium für Bildung und Forschung
7
European Foundation for the Improvement of Living and Working Conditions
7
Europäische Kommission / Generaldirektion Migration und Inneres
7
Ungarn / Központi Statisztikai Hivatal
7
Verlag Dr. Kovač
7
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
7
Központi Statisztikai Hivatal
6
Malaysia / Jabatan Perangkaan
6
Svenska Handelshögskolan <Helsinki>
6
American Marketing Association
5
Europäische Gemeinschaften / Kommission
5
Fraunhofer-Institut für System- und Innovationsforschung
5
Industrie- und Handelskammer <Köln>
5
Institut für Technik der Betriebsführung
5
Institut für Volkswirtschaftslehre <Ilmenau>
5
Institut für Zukunftsstudien und Technologiebewertung
5
Nomos Verlagsgesellschaft
5
Springer-Verlag GmbH
5
Universität <Kaiserslautern> / Lehrstuhl für Produktionswirtschaft
5
Advanced Institute of Management Research <London>
4
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
4
Duncker & Humblot
4
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SpringerLink / Bücher
129
The service industries journal
61
Journal of service management
60
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
The journal of services marketing
55
Ifo Schnelldienst
47
Journal of business research : JBR
44
Journal of service research : JSR
43
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
31
Research
28
Springer eBook Collection / Business and Economics
28
International journal of services technology and management
27
Springer eBook Collection
27
Gabler Edition Wissenschaft
23
International journal of production economics
21
Journal of service research
21
The journal of business & industrial marketing
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
Journal of retailing and consumer services
18
Politická ekonomie : teorie, modelování, aplikace
18
Working paper / National Bureau of Economic Research, Inc.
18
ifo Dresden berichtet
18
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
European journal of marketing : EJM
16
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
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ECONIS (ZBW)
5,844
USB Cologne (EcoSocSci)
802
USB Cologne (business full texts)
211
EconStor
84
ArchiDok
77
RePEc
68
BASE
5
OLC EcoSci
5
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3
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1
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
5
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
6
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
7
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
8
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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