Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Why service recovery fails: Te...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Beziehungsmarketing
11
Business process management
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Service management
11
Service quality
11
Dienstleistungsqualität
10
Dienstleistungssektor
10
Lehrbuch
10
Operations Management
10
Service industry
9
Services
9
Customer satisfaction
7
Kundenzufriedenheit
7
Management
7
Human Resource Management
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
4
Bibliometrie
4
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Lehrbuch
4
Textbook
3
Aufsatz im Buch
2
Book section
2
Bibliografie
1
Handbook
1
Handbuch
1
more ...
less ...
Language
All
English
11
Author
All
Johnston, Robert
7
Clark, Graham
5
Bowen, David E.
3
Shulver, Michael
2
Brown, Stephen Walter
1
Clarke, Graham
1
Darani, Tiffany
1
Ehrhart, Karen Holcombe
1
Fisk, Raymond P.
1
Groth, Markus
1
Grönroos, Christian
1
Holtom, Brooks C.
1
Johnston, R.
1
Kong, Xiangyu
1
Michel, Stefan
1
Reynoso, Javier
1
Rubalcaba-Bermejo, Luis
1
Schneider, Benjamin
1
Slack, Nigel
1
Subramony, Mahesh
1
Sundbo, Jon
1
Van Jaarsveld, Danielle
1
Walker, David
1
Wirtz, Jochen
1
Yagil, Dana
1
more ...
less ...
Published in...
All
Journal of service management
2
Always learning
1
Handbook of service science ; [Vol. 1]
1
Human resource management review
1
Managing service quality : MSQ ; an international journal
1
Operations management ; Vol. 1
1
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
2
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
3
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
Saved in:
4
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
5
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
6
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
7
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
8
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10003654923
Saved in:
9
Service operations management : improving service delivery
Johnston, Robert
-
2005
-
2. ed
Persistent link: https://www.econbiz.de/10002404900
Saved in:
10
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
