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Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder; Chadha, S. K.; Rishi, Bikramjit - In: International journal of services and standards 6 (2010) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
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Service quality of low-cost long-haul airlines : the case of Jetstar Airways and AirAsia X
Jiang, Hongwei - In: Journal of air transport management 26 (2013), pp. 20-24
Persistent link: https://www.econbiz.de/10009772988
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Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.; Torfadóttir, Embla - In: Journal of air transport management 34 (2014), pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana; Roy, Sanjit - In: Services marketing cases in emerging markets : an asian …, (pp. 67-75). 2017
Persistent link: https://www.econbiz.de/10011537865
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D. - In: International journal of services and operations management 7 (2010) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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The quality improvement customers didn't want
Iacobucci, Dawn - In: Marketing through minefields, (pp. 121-160). 2008
Persistent link: https://www.econbiz.de/10003813888
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The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui; Voss, Christopher A. - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 789-806
Persistent link: https://www.econbiz.de/10009625469