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The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg; Stros, Michael; Marriott, John - In: Anspruchsgruppenorientierte Kommunikation : neue …, (pp. 53-66). 2008
Persistent link: https://www.econbiz.de/10003759626
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Kundenberatung im persönlichen Verkauf : ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003335970
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Does formality matter? : effects of employee clothing formality on consumers' service quality expectations and store image perceptions
Yan, Ruoh-nan; Yurchisin, Jennifer; Watchravesringkan, … - In: International journal of retail & distribution management 39 (2011) 5, pp. 346-362
Persistent link: https://www.econbiz.de/10009155492
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The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika; Han, Jie Hui - In: Australasian marketing journal 21 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
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The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.; Andrzejewski, Susan A.; Markos, Ereni - In: Journal of marketing management : MM 29 (2013) 3/4, pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
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Linked mystery shopping inventory to customer-seller encounters
Kehagias, John; Rigopoulou, Irini; Vassilikopoulou, … - In: Journal of customer behaviour 10 (2011) 1, pp. 7-34
Persistent link: https://www.econbiz.de/10009231298
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias; Nimmermann, Frederic; Steinmann, Sascha; … - In: The international review of retail, distribution and … 29 (2019) 5, pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
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Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng - In: International journal of services and operations management 34 (2019) 4, pp. 421-446
Persistent link: https://www.econbiz.de/10012162856