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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Großbritannien
136,386
United Kingdom
96,163
Innovation
92,690
Frankreich
80,009
France
44,123
Deutschland
24,973
Innovationsmanagement
20,772
Innovation management
20,114
Germany
20,000
Theorie
19,273
Theory
18,790
USA
18,543
United States
16,691
Customer satisfaction
15,463
Kundenzufriedenheit
13,879
innovation
13,159
Dienstleistungssektor
12,421
Technischer Fortschritt
11,629
Service industry
11,414
EU-Staaten
11,125
EU countries
10,926
Technological change
10,686
Schätzung
9,070
Consumer behaviour
9,002
Welt
8,795
Konsumentenverhalten
8,715
World
8,657
Estimation
8,481
Service quality
7,710
Technologiepolitik
7,401
Technology policy
7,295
Industrie
7,025
Relationship marketing
6,835
Beziehungsmarketing
6,778
SME
6,773
Italien
6,772
KMU
6,731
Wirtschaftswachstum
6,193
Vergleich
6,100
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Undetermined
3,421
Free
1,344
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Article
6,389
Book / Working Paper
1,130
Journal
1
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Article in journal
6,156
Aufsatz in Zeitschrift
6,156
Aufsatz im Buch
226
Book section
226
Graue Literatur
216
Non-commercial literature
216
Working Paper
187
Arbeitspapier
175
Hochschulschrift
88
Thesis
60
Conference paper
59
Konferenzbeitrag
59
Case study
41
Fallstudie
41
Collection of articles of several authors
40
Sammelwerk
40
Aufsatzsammlung
21
Konferenzschrift
16
Conference proceedings
8
Bibliografie enthalten
6
Bibliography included
6
Amtsdruckschrift
5
Collection of articles written by one author
5
Government document
5
Sammlung
5
Bibliografie
3
Guidebook
3
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3
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3
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3
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3
Ratgeber
3
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3
Amtliche Publikation
2
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2
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2
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2
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2
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2
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1
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Language
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English
7,312
German
197
French
12
Italian
2
Dutch
1
Swedish
1
Author
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Han, Heesup
35
Propper, Carol
33
Mattila, Anna S.
24
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
19
Usman, Osly
19
Gravelle, Hugh
18
Wong, IpKin Anthony
17
Bloom, Nicholas
16
McColl-Kennedy, Janet R.
16
Shahin, Arash
15
Van Reenen, John
15
Balaji, M. S.
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Gaynor, Martin
13
Rahman, Zillur
12
Seiler, Stephan
12
Sparks, Beverley
12
Ali, Faizan
11
Gong, Taeshik
11
Grégoire, Yany
11
Hyun, Sunghyup Sean
11
Ladhari, Riadh
11
Quach, Sara
11
Roy, Sanjit
11
Siciliani, Luigi
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
Dahlgaard-Park, Su Mi
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Jang, Soocheong
10
Milcent, Carine
10
Ringle, Christian M.
10
Santos, Rita
10
Sreejesh, S.
10
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National Bureau of Economic Research
6
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
World Bank
3
Edward Elgar Publishing
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
Institute for Fiscal Studies
2
National Institute of Economic and Social Research
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
ANZMAC Conference <2019, Wellington>
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
British Council
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Center for Leading Innovation & Cooperation
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Council for National Academic Awards
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität Hamburg
1
European Business School <Oestrich-Winkel>
1
European Conference of Ministers of Transport
1
European Society for Opinion and Marketing Research
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Dept. of Employment
1
Great Britain / Ministry of Health
1
Großbritannien / Committee on Higher Education
1
Helmut-Schmidt-Universität
1
Hochschul-Informations-System
1
Hochschulrektorenkonferenz
1
IGI Global
1
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Published in...
All
International journal of hospitality management
239
Journal of retailing and consumer services
225
Journal of business research : JBR
163
The journal of services marketing
150
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The service industries journal
135
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
99
Services marketing quarterly
91
Journal of travel and tourism marketing
85
Service business
70
The TQM journal : the international review of organizational improvement
68
Journal of air transport management
67
International journal of quality and service sciences
66
Tourism management : research, policies, practice
66
Journal of service research : JSR
65
Journal of service management
63
International journal of quality & reliability management
59
International journal of services and operations management
59
Cogent business & management
57
International journal of productivity and quality management : IJPQM
55
Total quality management & business excellence
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of services, economics and management
47
Asia Pacific journal of marketing and logistics
46
Managing service quality : MSQ ; an international journal
44
International journal of services and operations management : IJSOM
41
Quality management journal : QMJ
39
Journal of service research
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
35
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of strategic marketing
32
Journal of the Academy of Marketing Science
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of service theory and practice : JSTP
31
International journal of business information systems : IJBIS
27
Psychology & marketing
27
Tourism management perspectives : TMP
27
European journal of marketing : EJM
25
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Source
All
ECONIS (ZBW)
7,502
EconStor
15
OLC EcoSci
3
Showing
1
-
10
of
7,520
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date (newest first)
date (oldest first)
1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
3
Service
innovation
and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy
;
Sridhar, Manohar
- In:
Corporate reputation review : an international journal
19
(
2016
)
1
,
pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
Saved in:
4
Service
innovation
barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
5
The moderating role of service
innovation
on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
6
Exploring the impacts of service
innovation
on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Ta, Dao Thi
;
Yang, Chia-Han
- In:
International journal of innovation management
22
(
2018
)
7
,
pp. 1850053-1-30
Persistent link: https://www.econbiz.de/10011936228
Saved in:
7
The effect of service
innovation
on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
8
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
9
Assessment of service
innovation
in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
10
Service
innovation
and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10014388735
Saved in:
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