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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,181
Konsumentenverhalten
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Japan
66,807
USA
14,965
United States
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Theorie
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4,947
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4,739
Service quality
4,657
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4,450
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Schätzung
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Han, Heesup
30
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25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Jebarajakirthy, Charles
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Schumann, Jan Hendrik
8
Sparks, Beverley
8
Wu, Luorong
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Ahn, Jiseon
7
Beck, Adrian
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
233
International journal of hospitality management
217
Journal of business research : JBR
125
The journal of services marketing
110
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
77
Services marketing quarterly
68
Journal of travel and tourism marketing
66
The service industries journal
65
Journal of service research : JSR
50
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
39
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
Journal of air transport management
32
Journal of service management
32
International journal of services and operations management
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
International journal of services, economics and management
29
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
24
Journal of retailing
24
Total quality management & business excellence
24
International journal of quality & reliability management
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
International journal of business information systems : IJBIS
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
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ECONIS (ZBW)
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EconStor
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1
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
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2
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
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3
Drivers of customer-brand relationship quality : a case of mainland chinese hotel loyalty program members
Lo, Ada Sau-Yee
;
Im, Holly Hyunjung
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 763-782
Persistent link: https://www.econbiz.de/10010469262
Saved in:
4
Moderation effect of perceived benefits of loyalty programs on the link between store attributes and customer loyalty
Alreddy, Santosh Kumar
;
Siriguppi, Dwarakanath
;
Menon, …
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 2110-2125
Persistent link: https://www.econbiz.de/10012241380
Saved in:
5
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
6
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
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7
The effect of service coupons on the consumer trade-offs between price and perceived quality
Kim, Namin
;
Lee, Moonkyu
;
Kim, Hae Ryong
- In:
Journal of promotion management : JPM
14
(
2008
)
1/2
,
pp. 59-76
Persistent link: https://www.econbiz.de/10003810653
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8
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
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9
Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs
Parahoo, Sanjai K.
- In:
Issues of business and law
4
(
2012
),
pp. 106-118
Persistent link: https://www.econbiz.de/10011288931
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10
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
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