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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Innovation
92,655
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Relationship marketing
26,201
Beziehungsmarketing
25,527
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9,039
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8,905
Customer satisfaction
8,333
Kundenzufriedenheit
8,117
Brand image
7,511
Markenimage
7,475
Technologiepolitik
6,859
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6,762
Online-Handel
6,615
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6,609
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6,600
Service quality
6,551
Welt
6,515
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6,445
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Han, Heesup
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Prentice, Catherine
25
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21
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Prybutok, Victor R.
16
Gustafsson, Anders
15
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
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Quach, Sara
11
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11
Wong, IpKin Anthony
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Miao, Li
10
Park, Jungkun
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Sparks, Beverley
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Amin, Muslim
9
Bolton, Ruth N.
9
Grewal, Dhruv
9
Harun, Ahasan
9
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Journal of retailing and consumer services
267
International journal of hospitality management
246
Journal of business research : JBR
164
The journal of services marketing
146
The service industries journal
116
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
96
Services marketing quarterly
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
Journal of travel and tourism marketing
82
Journal of service research : JSR
69
Service business
66
Cogent business & management
54
Journal of service management
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Tourism management : research, policies, practice
50
Asia Pacific journal of marketing and logistics
41
International journal of quality and service sciences
41
Journal of air transport management
41
Journal of service research
41
The TQM journal : the international review of organizational improvement
40
Journal of strategic marketing
37
International journal of services, economics and management
36
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
Total quality management & business excellence
36
International journal of services and operations management
35
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
31
Psychology & marketing
31
International journal of quality & reliability management
29
Journal of retailing
29
Marketing intelligence & planning
29
European journal of marketing : EJM
28
Journal of Asian finance, economics and business : JAFEB
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management : IJSOM
26
Technological forecasting & social change : an international journal
26
International journal of electronic customer relationship management : IJECRM
25
Quality management journal : QMJ
25
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ECONIS (ZBW)
6,478
EconStor
11
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Customer participation in service
innovation
using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi
;
Shukla, Yupal
;
Chatterjee, Ravi
; …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
Saved in:
2
Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? : a time-lagged study in the hospitality industry
Khan, Sarah
;
Wahab, Abdul
- In:
Journal of hospitality and tourism insights
7
(
2024
)
4
,
pp. 2347-2366
Persistent link: https://www.econbiz.de/10015053436
Saved in:
3
Market orientation and service
innovation
on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
4
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
5
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
Saved in:
6
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
7
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
8
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
9
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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