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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
25,951
Beziehungsmarketing
25,276
Social Web
20,319
Social web
20,288
Consumer behaviour
18,327
Konsumentenverhalten
18,257
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7,951
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5,766
Kundenzufriedenheit
5,715
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5,011
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4,769
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4,762
Germany
4,592
Service quality
4,182
Marketingmanagement
3,642
Marketing management
3,611
Electronic Commerce
3,523
E-commerce
3,365
USA
3,153
United States
3,065
Virales Marketing
2,829
Viral marketing
2,828
Lieferantenmanagement
2,660
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2,659
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Bruhn, Manfred
20
Han, Heesup
20
Prentice, Catherine
20
Mattila, Anna S.
17
Klaus, Philipp
14
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Usman, Osly
10
Park, Jungkun
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Georgi, Dominik
8
Grégoire, Yany
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Hammerschmidt, Maik
7
Marimon, Frederic
7
Osman, Zahir
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Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
So, Kevin Kam Fung
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Thaichon, Paramaporn
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Van Vaerenbergh, Yves
7
Voorhees, Clay M.
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Cai, Ruiying
6
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European Health Care Conference <2, 2011, Hamburg>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
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IGI Global
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
191
International journal of hospitality management
127
Journal of business research : JBR
116
The journal of services marketing
97
The service industries journal
88
Services marketing quarterly
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
51
Service business
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
45
Journal of service management
38
Journal of service research
34
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Tourism management : research, policies, practice
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of strategic marketing
27
Journal of air transport management
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of electronic customer relationship management : IJECRM
20
Psychology & marketing
20
International journal of services, economics and management
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of service theory and practice : JSTP
16
Journal for global business advancement : JGBA
15
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ECONIS (ZBW)
4,158
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
2
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
3
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
4
Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil
;
Sajad Rezaei
;
Wan Khairuzzaman Wan Ismail
- In:
International journal of business environment : IJBE
6
(
2014
)
4
,
pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
Saved in:
5
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
6
Development of a
brand
community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
Saved in:
7
The moderating role of relationship quality in the customer engagement and satisfaction relationship in
brand
communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
8
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
9
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
10
Investigating the role of customer
brand
engagement and relationship quality on
brand
loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
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