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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,003
Konsumentenverhalten
80,523
Russland
57,245
Russia
47,215
Theorie
10,850
Theory
10,660
Relationship marketing
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Beziehungsmarketing
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Brand management
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7,008
Brand image
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Markenimage
6,715
USA
6,127
Deutschland
5,756
United States
5,751
Customer satisfaction
5,697
Online-Handel
5,644
Online retailing
5,633
Kundenzufriedenheit
5,540
Germany
5,086
China
4,841
Social Web
4,827
Social web
4,824
Systemtransformation
4,792
Economic transition
4,703
Online-Marketing
4,541
Internet marketing
4,530
Service quality
4,442
Einzelhandel
4,415
Retail trade
4,367
Brand
4,334
Markenartikel
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Multinationales Unternehmen
4,180
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Prybutok, Victor R.
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Park, Jungkun
8
Qu, Hailin
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
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AĖTERNA
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Finansovyj Universitet
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Friedrich-Schiller-Universität Jena
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Južnyj federalʹnyj universitet
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
206
Journal of business research : JBR
120
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
66
The service industries journal
66
Journal of travel and tourism marketing
65
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
24
Journal of retailing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Quality management journal : QMJ
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,393
EconStor
3
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1
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
2
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
3
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
4
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
5
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
6
Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio
;
Arciniega, Luis M.
- In:
Decision
42
(
2015
)
1
,
pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
Saved in:
7
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
8
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
9
Consumer perceptions of quick service restaurants
Mason, Kevin
;
Jones, Stephen
;
Benefield, Mike
;
Walton, Jim
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 109-116
Persistent link: https://www.econbiz.de/10010241891
Saved in:
10
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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