Narrow search
Showing 1 - 10 of 4,471
Cover Image
Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute; Edvardsson, Bo; Öström, Åsa - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
Cover Image
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg; Echeverri, Per; Edvardsson, Bo - In: Journal of service management 23 (2012) 5, pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Cover Image
Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof - In: International journal of retail & distribution management 44 (2016) 4, pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
Cover Image
A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
Cover Image
Challenges in serving the mass affluent segment : bank customer perceptions of service quality
Strandberg, Christer; Wahlberg, Olof; Öhman, Peter - In: Managing service quality : MSQ ; an international journal 22 (2012) 4, pp. 359-385
Persistent link: https://www.econbiz.de/10009581791
Cover Image
Customer-perceived service quality and technology-based self-service
Anselmsson, Johan - 2001
Persistent link: https://www.econbiz.de/10001630599
Cover Image
An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone...
Persistent link: https://www.econbiz.de/10010209350
Cover Image
Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y. - In: The journal of services marketing 30 (2016) 7, pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
Cover Image
From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva - In: Facts and figures : economic representations and practices, (pp. 175-203). 2000
Persistent link: https://www.econbiz.de/10003640203
Cover Image
Class size and student evaluations in Sweden
Westerlund, Joakim - In: Education economics 16 (2008) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10003648533