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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
123
Konsumentenverhalten
116
Customer satisfaction
45
Beziehungsmarketing
44
Relationship marketing
44
Service quality
42
Kundenzufriedenheit
40
Restaurant industry
31
Gastronomie
30
Corporate social responsibility
25
Hotel industry
25
Hotellerie
25
Beschwerdemanagement
24
Complaint management
24
USA
23
United States
23
Corporate Social Responsibility
21
Emotion
18
Hospitality industry
16
Brand management
15
Gastgewerbe
15
Markenführung
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Brand image
12
Internet marketing
12
Online-Marketing
12
Markenimage
11
Customer service
10
Gender
10
Kundenservice
10
Luxury goods
10
Luxusgüter
10
Advertising effects
9
CSR
9
Viral marketing
9
Virales Marketing
9
Werbewirkung
9
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Undetermined
20
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40
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1
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1
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English
41
Author
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Mattila, Anna S.
39
Ro, Heejung
4
Wu, Luorong
4
Fan, Alei
3
Kim, Kyungmin
3
Liu, Qing
3
Miao, Li
3
Yang, Wan
3
Bolton, Lisa E.
2
Choi, Sungwoo
2
Choi, Sunmee
2
Kang, Juhee
2
Lin, Ingrid Y.
2
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Andreau, Luisa
1
Bartlett, Albert
1
Bogicevic, Vanja
1
Casidy, Riza
1
Cho, Wonae
1
Dyussembayeva, Shynar
1
Fock, Henry
1
Gao, Yixing
1
Gauri, Dinesh Kumar
1
Golmohammadi, Alireza
1
Grégoire, Yany
1
Hahm, Jeeyeon
1
Han, Rachel
1
Hanks, Lydia
1
He, Zeya
1
Hou, Yuansi
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Hyun, Sunghyup Sean
1
Kim, Ellen E.
1
Kim, Sungsoo
1
King, Ceridwyn
1
Kwun, David J.
1
Lee, Chung Hun
1
Li, Connie
1
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International journal of hospitality management
11
Journal of business research : JBR
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
The journal of services marketing
3
Journal of service research
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Handbook of hospitality marketing management
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
41
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1
A better investment in luxury restaurants : environmental or non-environmental cues?
Hyun, Sunghyup Sean
;
Kang, Juhee
- In:
International journal of hospitality management
39
(
2014
),
pp. 57-70
Persistent link: https://www.econbiz.de/10010389422
Saved in:
2
Investigating the effect of alternative golf experience on traditional golf : an integrated framework of perceived value, satisfaction, and involvement
Kang, Juhee
;
Kwun, David J.
;
Hahm, Jeeyeon
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4266-4287
Persistent link: https://www.econbiz.de/10013413357
Saved in:
3
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
4
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
5
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
6
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
7
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
10
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
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