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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
32
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Emotion
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Australia
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Australien
23
Relationship marketing
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Social marketing
17
Beziehungsmarketing
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China
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Service quality
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Diversity Management
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Diversity management
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Organizational behaviour
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Verhalten in Organisationen
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Customer satisfaction
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Einzelhandel
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Services marketing
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Kundenzufriedenheit
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Arbeitspsychologie
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Dienstleistung
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Retailing
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Arbeitsgruppe
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Beschwerdemanagement
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Brand management
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Complaint management
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
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Human Resource Management
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Markenführung
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Migranten
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Russell-Bennett, Rebekah
10
Härtel, Charmine E. J.
2
Previte, Josephine
2
Bougoure, Ursula Sigrid
1
Chen, Tom
1
DeWitt, Tom
1
Devlin, James
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Dodds, Sarah
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Drennan, Judy
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Fazal-e-Hasan, Syed
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Glavas, Charmaine
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Hung, Yu-Chen
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Health marketing quarterly
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ECONIS (ZBW)
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1
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
2
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
3
Fairness and financial services in Australia and the United Kingdom
Worthington, Steve
;
Devlin, James
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 289-304
Persistent link: https://www.econbiz.de/10009782600
Saved in:
4
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
5
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
6
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
9
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
10
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
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