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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 22 (2015) 3, pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex; Coetzee, Johan - In: Global business & economics review 21 (2018) 1, pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
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The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús; Navarro Elola, Luis; Pérez … - In: Total quality management & business excellence 30 (2019) 10, pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar; Limupa, Arieffender; Junus, … - In: International journal of business information systems : … 19 (2015) 2, pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
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Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar; D'Ambra, John; Ray, Pradeep Kanta - In: Information & management : the internat. journal of … 50 (2013) 4, pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
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The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty : empirical results from public, outdoor aquatic centres in Australia
Howat, Gary; Assaker, Guy - In: Sport management review 16 (2013) 3, pp. 268-284
Persistent link: https://www.econbiz.de/10009787481
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Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka - In: Management research review 39 (2016) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
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Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230
Persistent link: https://www.econbiz.de/10013257353