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Linking authentic leadership to salespeople's service performance : the roles of job crafting and human resource flexibility

Luu Trong Tuan - In: Industrial marketing management : the international … 84 (2020), pp. 89-104

Persistent link: https://www.econbiz.de/10012162466

Collective job crafting and team service recovery performance : a moderated mediation mechanism

Luu Trong Tuan - In: Marketing intelligence & planning 35 (2017) 5, pp. 641-656

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Appraising shipping service quality : case of Vinalines

Luu Trong Tuan - In: International journal of shipping and transport … 4 (2012) 3, pp. 250-268

Persistent link: https://www.econbiz.de/10009656984

Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices

Luu Trong Tuan - In: Tourism management : research, policies, practice 69 (2018), pp. 132-144

Persistent link: https://www.econbiz.de/10011903424

Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Qian, David - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 808-835

Persistent link: https://www.econbiz.de/10013164503

Perceived service innovation in non-profit sports clubs : the antecedents and consequence

Behnam, Mohsen; Delshab, Vahid; Luu Trong Tuan - In: European Sport management quarterly : ESMQ 22 (2022) 3, pp. 440-462

Persistent link: https://www.econbiz.de/10013271118

Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity

Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502636

Modeling consumers' trust in mobile food delivery apps : perspectives of technology acceptance model, mobile service quality and personalization-privacy theory

Diep Ngoc Su; Nguyen An Ngoc Nguyen; Ly Ngoc Thi Nguyen; … - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 535-569

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

Diep Ngoc Su; Duy Quy Nguyen-Phuoc; Tien Hanh Duong; My … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4178-4205

Persistent link: https://www.econbiz.de/10013413352