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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
25,169
Relationship marketing
25,141
Social Web
20,166
Social web
20,132
Konsumentenverhalten
14,558
Consumer behaviour
14,544
Online-Marketing
12,863
Internet marketing
12,640
Dienstleistung
7,056
Kundenzufriedenheit
5,795
Customer satisfaction
5,790
Service quality
4,581
Electronic Commerce
4,565
Deutschland
4,524
Services
4,344
E-commerce
4,317
Germany
4,233
Markenführung
4,172
Brand management
4,162
Kundenintegration
3,889
Customer integration
3,875
Theorie
3,666
Theory
3,632
Online-Handel
3,488
Online retailing
3,479
Viral marketing
3,193
Virales Marketing
3,193
Marketingmanagement
3,091
Marketing management
3,041
Markenimage
2,775
Brand image
2,761
Innovation
2,611
Soziales Netzwerk
2,577
Internet
2,555
Lieferantenmanagement
2,464
Supplier relationship management
2,463
Social network
2,397
USA
2,342
Werbewirkung
2,305
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2,179
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697
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3,858
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728
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7
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Graue Literatur
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Sammelwerk
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Bibliography included
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German
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French
4
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Italian
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Bruhn, Manfred
27
Prentice, Catherine
20
Mattila, Anna S.
19
Han, Heesup
18
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Edvardsson, Bo
11
Hollebeek, Linda D.
11
Sreejesh, S.
11
Quach, Sara
10
Usman, Osly
10
Witell, Lars
10
Prybutok, Victor R.
9
Qu, Hailin
9
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Le Nguyen Hau
8
Patterson, Paul G.
8
Pham Ngoc Thuy
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Benkenstein, Martin
7
Grégoire, Yany
7
Gursoy, Dogan
7
Hammerschmidt, Maik
7
Hogreve, Jens
7
Hyun, Sunghyup Sean
7
Jang, Soocheong
7
Mahr, Dominik
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Universität Osnabrück / Fachgebiet Geographie
1
Zukunftsinitiative Rheinland-Pfalz
1
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Journal of retailing and consumer services
193
International journal of hospitality management
136
Journal of business research : JBR
124
The journal of services marketing
113
The service industries journal
93
Journal of hospitality marketing & management
59
Journal of service research : JSR
58
Services marketing quarterly
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service management
56
Service business
56
International journal of contemporary hospitality management
55
Journal of travel and tourism marketing
46
Journal of service research
43
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
International journal of quality and service sciences
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
26
Journal of the Academy of Marketing Science
25
Journal of air transport management
24
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management
23
International journal of services, economics and management
22
Journal of service theory and practice : JSTP
22
Marketing intelligence & planning
22
Psychology & marketing
22
Total quality management & business excellence
22
Managing service quality : MSQ ; an international journal
21
International journal of electronic customer relationship management : IJECRM
20
International journal of quality & reliability management
20
International journal of productivity and quality management : IJPQM
19
SpringerLink / Bücher
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of service theory and practice
17
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ECONIS (ZBW)
4,579
EconStor
7
OLC EcoSci
5
ArchiDok
1
USB Cologne (EcoSocSci)
1
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1
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
2
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
3
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
4
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
5
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
6
Open innovation in digital healthcare : users' discrimination between certified and non-certified mHealth applications
Gessa, Ana
;
Jiménez, Amor
;
Sancha, Pilar
- In:
Journal of open innovation : technology, market, and …
6
(
2020
)
4/130
,
pp. 1-20
question. Therefore, with user satisfaction as a determinant of the quality of
services
, the purpose of the paper is to …
Persistent link: https://www.econbiz.de/10012315294
Saved in:
7
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
8
Study on the strategy of customer participation in service innovation in virtual community
Zeng, Shi
- In:
Inventi impact: retailing & consumer services
(
2018
)
4
,
pp. 198-204
Persistent link: https://www.econbiz.de/10012130316
Saved in:
9
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
10
Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi
;
Shukla, Yupal
;
Chatterjee, Ravi
; …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
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