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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
26
Beziehungsmarketing
25
Consumer behaviour
25
Kundenzufriedenheit
25
Relationship marketing
25
Konsumentenverhalten
23
Service quality
19
Customer service
12
Kundenservice
12
Beschwerdemanagement
10
Complaint management
10
Language
8
Customer experience
5
Customer integration
5
Customer value
5
Kundenintegration
5
Service encounter
5
Sprache
5
Communication
4
Financial services
4
Kommunikation
4
Kundenwert
4
Multilingualism
4
Service failure
4
Service recovery
4
Viral marketing
4
Virales Marketing
4
Belgium
3
Brand management
3
Distribution channel
3
Finanzdienstleistung
3
Markenführung
3
Marketing management
3
Marketingmanagement
3
Mehrsprachigkeit
3
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Mobilkommunikation
3
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Undetermined
12
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Article
18
Book / Working Paper
1
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Article in journal
17
Aufsatz in Zeitschrift
17
Arbeitspapier
1
Aufsatz im Buch
1
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1
Graue Literatur
1
Non-commercial literature
1
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1
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Language
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English
19
Author
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Van Vaerenbergh, Yves
12
Larivière, Bart
6
De Keyser, Arne
5
Holmqvist, Jonas
3
Orsingher, Chiara
3
Vermeir, Iris
3
Costers, Annelies
2
Hazée, Simon
2
Verleye, Katrien
2
Alkire, Linda
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arsenovic, Jasenko
1
Bowen, David E.
1
Dahlén, Micael
1
De Wilde, July
1
Edvardsson, Bo
1
Giebelhausen, Michael
1
Gruber, Thorsten
1
Henkens, Bieke
1
Keiningham, Timothy
1
Klaus, Philipp
1
Kunz, Werner
1
Lariviere, Bart
1
Lemon, Katherine N.
1
Lunardo, Renaud
1
Papamichail, Nadia
1
Praet, Ellen van
1
Ray, Daniel
1
Robinson, Stacey
1
Sengupta, Sanchayan
1
Shams, Poja
1
Sirianni, Nancy J.
1
Temerak, Mohamed Sobhy
1
Trendel, Olivier
1
Tronvoll, Bård
1
Van den Broeck, Anja
1
Voss, Christopher A.
1
Wünderlich, Nancy V.
1
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Journal of business research : JBR
5
Journal of service research : JSR
2
Academy of Management perspectives : AMP
1
European journal of marketing : EJM
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
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ECONIS (ZBW)
19
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1
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
2
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
3
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
4
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
5
Speak my language if you want my money : service language's influence on consumer tipping behavior
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1276-1292
Persistent link: https://www.econbiz.de/10009787169
Saved in:
6
Service recovery : an integrative framework and research agenda
Van Vaerenbergh, Yves
;
Orsingher, Chiara
- In:
Academy of Management perspectives : AMP
30
(
2016
)
3
,
pp. 328-346
Persistent link: https://www.econbiz.de/10011585542
Saved in:
7
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
8
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
9
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
10
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
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