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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Ghana
34
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Customer satisfaction
9
Kundenzufriedenheit
8
Personal banking
6
Privatkundengeschäft
6
SMEs
6
Service quality
6
Bank
5
Brand management
5
Electronic banking
5
Firm performance
5
KMU
5
SME
5
Bank selection
4
Electronic Banking
4
Employee retention
4
Entrepreneurial orientation
4
Knowledge transfer
4
Markenführung
4
Mitarbeiterbindung
4
Mobile communications
4
Mobilkommunikation
4
Unternehmenserfolg
4
trust
4
Electronic money
3
Elektronisches Geld
3
Emerging economies
3
Entrepreneurship
3
Entrepreneurship approach
3
Patronage behaviour
3
Retail banking
3
Schwellenländer
3
Students
3
Wissenstransfer
3
satisfaction
3
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English
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Narteh, Bedman
5
Boakye, Kwabena G.
1
Kuada, John E.
1
Ofori, Kwame Simpe
1
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African journal of economic and management studies : AJEMS
1
International journal of quality & reliability management
1
Managing service quality : MSQ ; an international journal
1
Thunderbird international business review
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
5
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1
Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman
- In:
International journal of quality & reliability management
32
(
2015
)
4
,
pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
Saved in:
2
Service quality in automated teller machines : an empirical investigation
Narteh, Bedman
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 62-89
Persistent link: https://www.econbiz.de/10009770751
Saved in:
3
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
4
Customer satisfaction with retail banking services in Ghana
Narteh, Bedman
;
Kuada, John E.
- In:
Thunderbird international business review
56
(
2014
)
4
,
pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
Saved in:
5
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
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