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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,658
Konsumentenverhalten
81,208
Electronic Commerce
23,449
E-commerce
21,070
Theorie
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Theory
12,403
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5,864
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5,841
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5,322
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5,118
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5,031
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5,027
Service quality
4,910
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Han, Heesup
30
Mattila, Anna S.
26
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Bilgihan, Anil
12
Hanks, Lydia
12
Klaus, Philipp
12
Gustafsson, Anders
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Park, Jungkun
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Falk, Tomas
8
Grewal, Dhruv
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Hammerschmidt, Maik
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Harun, Ahasan
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Law, Chun Hung Roberts
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Lu, Lu
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Marimon, Frederic
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Erich-Schmidt-Verlag
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Friedrich-Schiller-Universität Jena
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Institutet för Ekonomisk Forskning <Lund>
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International Federation for Information Processing
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International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Universität Konstanz
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Journal of retailing and consumer services
242
International journal of hospitality management
217
Journal of business research : JBR
125
The journal of services marketing
110
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
78
The service industries journal
75
Journal of travel and tourism marketing
70
Services marketing quarterly
65
Journal of service research : JSR
52
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
International journal of electronic marketing and retailing : IJEMR
31
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
27
Journal of retailing
27
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of internet commerce
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality & reliability management
23
International journal of services and operations management : IJSOM
23
Journal of the Academy of Marketing Science
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of service theory and practice
21
International journal of business information systems : IJBIS
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ECONIS (ZBW)
4,863
EconStor
6
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1
Product information failures on websites and their impact on mobile shopping behaviour
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1135-1157
Persistent link: https://www.econbiz.de/10014484074
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2
Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
Saved in:
3
Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil
;
Sajad Rezaei
;
Wan Khairuzzaman Wan Ismail
- In:
International journal of business environment : IJBE
6
(
2014
)
4
,
pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
Saved in:
4
Does Internet information influence fund investors' purchase intention?
Wang, Ya-hui
- In:
Review of business & finance studies : RBFS
6
(
2015
)
2
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010519882
Saved in:
5
Customer participation, e-service quality, satisfaction : (e)service dominant logic trinity
Fotiadis, Thomas
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 394-418
Persistent link: https://www.econbiz.de/10012179033
Saved in:
6
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
7
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
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8
Consumer perceptions of online consumer product and service reviews : focusing on information processing confidence and susceptibility to peer influence
Lee, Hyun-hwa
;
Ma, Yoon Jin
- In:
Journal of research in interactive marketing : …
6
(
2012
)
2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10009630758
Saved in:
9
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
10
Incentives, effectiveness, and welfare impact of information supply about product quality
Xiao, Mo
-
2003
Persistent link: https://www.econbiz.de/10003379204
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