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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,056
Konsumentenverhalten
79,575
Corporate social responsibility
35,142
Corporate Social Responsibility
34,100
Social Web
20,329
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5,025
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4,989
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Han, Heesup
30
Mattila, Anna S.
24
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20
Prentice, Catherine
17
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15
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14
Balaji, M. S.
13
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13
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12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
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11
Hanks, Lydia
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Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Hollebeek, Linda D.
9
Park, Jungkun
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
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8
Lee, Seonjeong
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Qu, Hailin
8
Söderlund, Magnus
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Wu, Luorong
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Ahn, Jiseon
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Beck, Adrian
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Journal of retailing and consumer services
236
International journal of hospitality management
204
Journal of business research : JBR
123
The journal of services marketing
112
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
79
The service industries journal
72
Services marketing quarterly
69
Journal of travel and tourism marketing
66
Journal of service research : JSR
49
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
39
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Journal of air transport management
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of service research
29
Psychology & marketing
28
International journal of services and operations management
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Quality management journal : QMJ
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Technological forecasting & social change : an international journal
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,555
EconStor
3
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1
Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
Saved in:
2
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
3
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
4
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
5
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
6
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
7
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
8
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
9
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Liu, Chih-Chung
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
10
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
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