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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
25,939
Beziehungsmarketing
25,264
Social Web
20,293
Social web
20,262
Consumer behaviour
15,390
Konsumentenverhalten
15,325
Online-Marketing
12,934
Internet marketing
12,826
Customer satisfaction
5,993
Kundenzufriedenheit
5,937
Viral marketing
4,806
Virales Marketing
4,786
Electronic Commerce
4,575
Service quality
4,380
E-commerce
4,334
Brand management
4,333
Markenführung
4,319
Kundenintegration
3,907
Customer integration
3,900
Online-Handel
3,669
Online retailing
3,660
Deutschland
3,539
Germany
3,457
Marketingmanagement
3,146
Marketing management
3,121
Theorie
3,043
Theory
3,030
Brand image
2,945
Markenimage
2,945
Internet
2,716
Soziales Netzwerk
2,677
Social media
2,571
Social network
2,489
Lieferantenmanagement
2,411
Supplier relationship management
2,410
Werbewirkung
2,392
Advertising effects
2,381
USA
2,185
United States
2,158
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Undetermined
2,108
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670
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Article
3,767
Book / Working Paper
594
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3,551
Aufsatz in Zeitschrift
3,551
Aufsatz im Buch
207
Book section
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Hochschulschrift
97
Graue Literatur
82
Non-commercial literature
82
Thesis
81
Working Paper
56
Arbeitspapier
55
Collection of articles of several authors
34
Sammelwerk
34
Conference paper
29
Konferenzbeitrag
29
Case study
26
Fallstudie
26
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
18
Lehrbuch
7
Reprint
7
Textbook
7
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Research Report
3
Bibliografie
2
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2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
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2
Accompanied by computer file
1
Advisory report
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English
4,104
German
257
French
2
Italian
1
Swedish
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Bruhn, Manfred
20
Han, Heesup
20
Prentice, Catherine
20
Mattila, Anna S.
19
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Hollebeek, Linda D.
11
Sreejesh, S.
11
Usman, Osly
11
Qu, Hailin
10
Quach, Sara
10
Edvardsson, Bo
9
Prybutok, Victor R.
9
Witell, Lars
9
Bilgihan, Anil
8
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Jang, Soocheong
8
Le Nguyen Hau
8
Line, Nathaniel D.
8
Patterson, Paul G.
8
Pham Ngoc Thuy
8
Rather, Raouf Ahmad
8
Van Vaerenbergh, Yves
8
Voorhees, Clay M.
8
Wong, IpKin Anthony
8
Carlson, Jamie
7
Grégoire, Yany
7
Gursoy, Dogan
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rajaobelina, Lova
7
Ringle, Christian M.
7
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
193
International journal of hospitality management
143
Journal of business research : JBR
126
The journal of services marketing
102
The service industries journal
86
Journal of hospitality marketing & management
62
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Services marketing quarterly
56
Service business
55
Journal of travel and tourism marketing
52
Journal of service research : JSR
49
Journal of service management
45
Journal of service research
35
Cogent business & management
34
Tourism management : research, policies, practice
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
33
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
The international journal of bank marketing : IJBM
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
25
Asia Pacific journal of marketing and logistics
24
Managing service quality : MSQ ; an international journal
24
Psychology & marketing
24
Marketing intelligence & planning
23
International journal of services and operations management
22
International journal of services, economics and management
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of productivity and quality management : IJPQM
19
International journal of quality & reliability management
19
Journal of service theory and practice : JSTP
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of retailing
17
Journal of marketing
16
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Source
All
ECONIS (ZBW)
4,350
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
2
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
5
Antecedents and an outcome of customer engagement with hotel brand community on
Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
6
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
8
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
9
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
10
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
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