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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
42
Relationship marketing
42
Customer satisfaction
28
Consumer behaviour
27
Konsumentenverhalten
27
Einzelhandel
26
Kundenzufriedenheit
26
Retail trade
26
Spain
25
Spanien
22
Brand image
20
Service quality
20
Markenimage
19
Brand management
16
Markenführung
16
Hotel industry
15
Hotellerie
15
Information technology
15
Lieferantenmanagement
15
Supplier relationship management
15
Informationstechnik
14
Innovation
12
Croatia
11
Satisfaction
11
Loyalty
10
Customer value
9
Kundenwert
9
Marketing management
9
Marketingmanagement
9
Betriebliche Wertschöpfung
8
Brand equity
8
Retailing
8
Value creation
8
Confidence
7
Kroatien
7
Sustainability
7
Tourism
7
Tourism industry
7
Tourismuswirtschaft
7
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8
Free
1
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Article
19
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Article in journal
18
Aufsatz in Zeitschrift
18
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
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English
19
Author
All
Gil Saura, Irene
16
Moliner-Velázquez, Beatriz
4
Šerić, Maja
4
Berenguer Contrí, Gloria
3
Gallarza, Martina G.
3
Ruiz-Molina, Maria-Eugenia
3
Ruiz-Molina, María-Eugenia
3
Fuentes-Blasco, Maria
2
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fayos-Gardó, Teresa
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Krešić, Damir
1
Mikulić, Josip
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
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Journal of hospitality marketing & management
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Service business
1
The journal of brand management : an international journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
19
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1
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
2
The causal relationship between store equity and loyalty : testing two alternative models in retailing
Gil Saura, Irene
;
Šerić, Maja
;
Ruiz-Molina, María Eugenia
- In:
The journal of brand management : an international journal
24
(
2017
)
2
,
pp. 193-208
Persistent link: https://www.econbiz.de/10011724575
Saved in:
3
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
4
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
5
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
Saved in:
6
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
7
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
8
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
9
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
10
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
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