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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,027
Konsumentenverhalten
79,547
Einzelhandel
17,673
Retail trade
15,072
Theorie
10,422
Theory
10,234
Relationship marketing
9,253
Beziehungsmarketing
9,221
Brand management
7,676
Markenführung
7,632
Brand image
6,676
Markenimage
6,640
Online-Handel
6,029
Online retailing
6,014
Customer satisfaction
5,740
USA
5,662
Deutschland
5,610
Kundenzufriedenheit
5,573
United States
5,307
Social Web
4,689
Social web
4,687
Germany
4,666
Service quality
4,499
Online-Marketing
4,478
Internet marketing
4,469
Brand
4,369
Markenartikel
4,368
Electronic Commerce
4,190
E-commerce
4,033
Werbewirkung
3,603
Verbraucherverhalten
3,575
Advertising effects
3,565
Experiment
3,382
Pricing strategy
3,363
Preismanagement
3,358
Emotion
3,195
Advertising
3,083
Werbung
3,030
Privater Konsum
2,885
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Undetermined
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739
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545
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Konferenzbeitrag
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Collection of articles of several authors
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Sammelwerk
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Bibliografie enthalten
9
Bibliography included
9
Case study
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Fallstudie
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Aufsatzsammlung
6
Collection of articles written by one author
5
Sammlung
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4,367
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80
Russian
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Keh, Hean Tat
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
4
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
243
International journal of hospitality management
193
Journal of business research : JBR
125
The journal of services marketing
110
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
68
Journal of travel and tourism marketing
64
The service industries journal
64
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
38
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
28
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
25
Journal of retailing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
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ECONIS (ZBW)
4,446
EconStor
4
USB Cologne (EcoSocSci)
1
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1
Examining the service value chain of hypermarket
retail
brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Service quality in a landlord-small business relationship in shopping centres
Harmse, Cornelia
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 67-77
Persistent link: https://www.econbiz.de/10010511545
Saved in:
3
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
4
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
Saved in:
5
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
6
Towards rebuilding the highstreet : learning from customers' town centre shopping journeys
AbedRabbo, Majd
;
Hart, Cathryn
;
Ellis-Chadwick, Fiona
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209476
Saved in:
7
Assessing the significance of
retail
service quality on shopping frequency : an adaptation of
retail
service quality (RSQS) model
Musasa, Tinashe
;
Tlapana, Tshepo
- In:
European journal of management studies : EJMS
28
(
2023
)
2
,
pp. 135-147
Persistent link: https://www.econbiz.de/10014383094
Saved in:
8
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
9
The importance of the service and shopping customer experience in a
retail
environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
10
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
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