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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
79,010
Consumer behaviour
78,578
Beziehungsmarketing
25,129
Relationship marketing
25,101
Theorie
19,878
Theory
19,512
Lernprozess
15,053
Learning process
14,778
Lernende Organisation
12,318
Learning organization
12,264
Learning
8,770
Markenführung
7,970
Brand management
7,966
Kundenzufriedenheit
7,760
Customer satisfaction
7,750
Lernen
7,214
USA
7,168
Deutschland
7,058
United States
6,927
Markenimage
6,827
Brand image
6,800
Germany
6,638
Service quality
6,175
Social Web
5,926
Social web
5,922
Online-Handel
5,831
Online retailing
5,813
Experiment
5,297
Online-Marketing
5,156
Internet marketing
5,118
Electronic Commerce
4,641
Einzelhandel
4,595
Retail trade
4,510
E-commerce
4,483
Innovation
4,447
Innovation adoption
4,429
Innovationsakzeptanz
4,390
Brand
4,360
Markenartikel
4,353
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Sammelwerk
37
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28
Bibliography included
28
Case study
24
Fallstudie
24
Aufsatzsammlung
20
Konferenzschrift
8
Lehrbuch
7
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7
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6
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
Usman, Osly
21
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Prybutok, Victor R.
18
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Gursoy, Dogan
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Miao, Li
10
Park, Jungkun
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Marimon, Frederic
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
Ali, Faizan
8
Carlson, Jamie
8
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Centre for the Development of Vocational Training
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
266
International journal of hospitality management
236
Journal of business research : JBR
157
The journal of services marketing
146
The service industries journal
107
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
82
Services marketing quarterly
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
80
Journal of service research : JSR
67
Service business
61
Cogent business & management
55
Journal of service management
50
Tourism management : research, policies, practice
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
40
Journal of air transport management
39
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
International journal of services, economics and management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Journal of service research
32
Journal of the Academy of Marketing Science
32
Total quality management & business excellence
31
Psychology & marketing
30
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of quality & reliability management
26
Journal of retailing
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic customer relationship management : IJECRM
24
Marketing intelligence & planning
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of service theory and practice : JSTP
23
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ECONIS (ZBW)
6,173
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Why do customers want to learn? : antecedents and outcomes of customer
learning
Sun, Xiaochi
;
Eisingerich, Andreas Benedikt
;
Foscht, Thomas
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 677-703
Persistent link: https://www.econbiz.de/10013173444
Saved in:
2
Determinants and effects of mobile service
customization
: an empirical study of A2P SMS adoption
Boonlert Watjatrakul
- In:
International journal of information systems in the …
10
(
2018
)
4
,
pp. 73-87
Persistent link: https://www.econbiz.de/10011938753
Saved in:
3
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
4
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
6
Service quality of internet banking from an Indonesian perspective
Asni, Kurnia
;
Nasir
;
Yunus, Mukhlis
;
Nurdasila
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 45-51
Persistent link: https://www.econbiz.de/10012217269
Saved in:
7
Empirical study on corporate image, customer perceived value and customers' acceptance of Islamic micro finance in Kano State Nigeria : the moderating effect of religiosity
Yakubu, Surajo Musa
;
Asmadi Mohamed Naim
;
Rashid, …
- In:
Academic journal of economic studies
6
(
2020
)
1
,
pp. 78-84
Persistent link: https://www.econbiz.de/10012225990
Saved in:
8
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
9
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
Saved in:
10
Applying the technology acceptance and service quality models to live customer support chat for e-commerce websites
Elmorshidy, Ahmed
- In:
The journal of applied business research
29
(
2013
)
2
,
pp. 589-595
Persistent link: https://www.econbiz.de/10009731296
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