Similar Search Results

Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence

Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450

Persistent link: https://www.econbiz.de/10010492051

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...

Kim, Changsu; Zhao, Weihong; Yang, Kyung Hoon - In: E-commerce trends for organizational advancement : new …, (pp. 136-150). 2010

Persistent link: https://www.econbiz.de/10003917829

Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study

Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74

Persistent link: https://www.econbiz.de/10008860141

Online servicecapes, trust, and purchase intentions

Harris, Lloyd C.; Goode, Mark M. H. - In: The journal of services marketing 24 (2010) 2/3, pp. 230-243

Persistent link: https://www.econbiz.de/10003990932

Social perspectives of e-contact center for loyalty building

Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38

Persistent link: https://www.econbiz.de/10008806357

E-service quality perceptions : a cross-cultural comparison of American and Korean consumers

Kim, Jung-hwan; Kim, Chungho - In: Journal of research in interactive marketing : … 4 (2010) 3, pp. 257-275

Persistent link: https://www.econbiz.de/10008656150

Revisiting the concept of person interactivity through social psychology and social telepresence theory

Suntornpithug, Nichaya; Todorovic, Zelimir W.; … - In: International journal of electronic business 8 (2010) 1, pp. 31-50

Persistent link: https://www.econbiz.de/10003946840

The effects of 3rd party consensus information on service expectations and online trust

Benedicktus, Ray L. - In: Journal of business research : JBR 64 (2011) 8, pp. 846-853

Persistent link: https://www.econbiz.de/10009229001

1
2
3
4
5
6
7
8
9
10
Next
Last