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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Relationship marketing
26,201
Beziehungsmarketing
25,527
Social Web
20,593
Social web
20,562
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Online-Marketing
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8,073
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7,645
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7,113
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6,928
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6,910
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6,827
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6,657
Service quality
6,392
E-commerce
6,328
Marketingmanagement
5,669
Marketing management
5,628
Werbewirkung
5,091
Advertising effects
5,026
Einzelhandel
5,006
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4,937
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Marketing
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Han, Heesup
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Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Park, Jungkun
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Voorhees, Clay M.
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Wong, IpKin Anthony
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Miao, Li
10
Sparks, Beverley
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
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Schumann, Jan Hendrik
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So, Kevin Kam Fung
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Su, LuJun
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European Health Care Conference <2, 2011, Hamburg>
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IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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Gesundheitsstadt Berlin e.V.
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Journal of retailing and consumer services
267
International journal of hospitality management
246
Journal of business research : JBR
158
The journal of services marketing
145
The service industries journal
114
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
98
Services marketing quarterly
85
Journal of travel and tourism marketing
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
66
Service business
64
Cogent business & management
54
Journal of service management
50
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of air transport management
42
Journal of service research
41
Asia Pacific journal of marketing and logistics
40
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
34
Psychology & marketing
33
Journal of the Academy of Marketing Science
32
Marketing intelligence & planning
30
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of retailing
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of services and operations management : IJSOM
26
Quality management journal : QMJ
26
Journal of hospitality and tourism insights
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
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ECONIS (ZBW)
6,321
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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date (oldest first)
1
Investigating the role of customer
brand
engagement and relationship quality on
brand
loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
Antecedents and an outcome of customer engagement with hotel
brand
community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
3
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
4
Does reward gamification drive
brand
relationship quality? : an experimental approach
Shankar, Amit
- In:
Journal of promotion management : innovations in …
28
(
2022
)
4
,
pp. 443-466
Persistent link: https://www.econbiz.de/10013178045
Saved in:
5
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
6
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
9
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
10
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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