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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Electronic Commerce
24,069
E-commerce
21,448
Social Web
20,859
Social web
20,828
Theorie
17,348
Vertrauen
17,166
Theory
16,991
Soziales Netzwerk
16,680
Confidence
16,547
Social network
15,755
Online-Marketing
13,268
Internet marketing
13,152
Mortality
12,783
Sterblichkeit
12,755
Relationship marketing
12,141
Beziehungsmarketing
12,104
Online-Handel
11,496
Online retailing
11,450
USA
9,347
United States
8,937
Brand management
8,784
Markenführung
8,744
Deutschland
8,573
Germany
7,929
Internet
7,851
Brand image
7,249
Markenimage
7,213
Customer satisfaction
6,746
Kundenzufriedenheit
6,554
Experiment
5,798
Service quality
5,397
Unternehmensnetzwerk
5,375
Business network
5,368
Einzelhandel
5,266
Welt
5,219
Retail trade
5,174
World
5,147
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Undetermined
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903
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4,672
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675
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Graue Literatur
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Konferenzbeitrag
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Sammelwerk
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9
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9
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8
Sammlung
8
Reprint
7
Case study
6
Fallstudie
6
Konferenzschrift
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5,239
German
106
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Han, Heesup
31
Mattila, Anna S.
27
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Propper, Carol
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Bilgihan, Anil
12
Hanks, Lydia
12
Klaus, Philipp
12
Sparks, Beverley
12
Gustafsson, Anders
11
Jang, Soocheong
11
Sharma, Piyush
11
Sreejesh, S.
11
Carlson, Jamie
10
Gursoy, Dogan
10
Kim, Woo Gon
10
Miao, Li
10
Quach, Sara
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hsu, Maxwell K.
9
Hyun, Sunghyup Sean
9
Law, Chun Hung Roberts
9
Park, Jungkun
9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Cobanoglu, Cihan
8
Falk, Tomas
8
Grewal, Dhruv
8
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National Bureau of Economic Research
8
IGI Global
2
OECD
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
254
International journal of hospitality management
231
Journal of business research : JBR
130
The journal of services marketing
119
The service industries journal
87
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
84
Journal of travel and tourism marketing
78
Services marketing quarterly
73
Journal of service research : JSR
56
Cogent business & management
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
45
Asia Pacific journal of marketing and logistics
39
Journal of service management
37
Tourism management : research, policies, practice
36
International journal of electronic marketing and retailing : IJEMR
32
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
32
International journal of services, economics and management
31
Journal of air transport management
31
Journal of service research
31
International journal of services and operations management
30
Psychology & marketing
30
Journal of strategic marketing
29
The TQM journal : the international review of organizational improvement
29
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
Total quality management & business excellence
26
Journal of internet commerce
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of quality & reliability management
24
Journal of hospitality and tourism insights
24
International journal of services and operations management : IJSOM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of business information systems : IJBIS
21
Journal of service theory and practice
21
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ECONIS (ZBW)
5,341
EconStor
6
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1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
4
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
6
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
7
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
8
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
9
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
10
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
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