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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
85
Konsumentenverhalten
75
Globalization
21
Canada
17
Cultural identity
17
Globalisierung
17
Kulturelle Identität
17
Online retailing
17
Online-Handel
17
China
16
Customer satisfaction
14
Welt
14
World
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International marketing
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Internationales Marketing
13
Brand management
10
Ethnic group
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Ethnische Gruppe
10
Kanada
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Markenführung
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Relationship marketing
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Service quality
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Beziehungsmarketing
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Culture
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Kundenzufriedenheit
9
USA
9
United States
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Advertising effects
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Brand image
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Children
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Internet marketing
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Kinder
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Werbewirkung
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English
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Laroche, Michel
8
Bergeron, Jasmin
1
Borges, Adilson
1
Cho, Hyuksoo
1
Cui, Xinyu
1
Janakiraman, Narayan
1
Kalamas, Maria
1
Lalwani, Ashok K.
1
Li, Rong
1
Li, Yaoqi
1
Makdessian, Lucy
1
Mazaheri, Ebrahim
1
Pons, Frank
1
Richard, Marie-Odile
1
Shobeiri, Saeed
1
Spielmann, Nathalie
1
Sun, Sijie
1
Ueltschy, Linda C.
1
Yang, Zhiyong
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Yingwei, Ren
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Zhang, Chun
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Zhang, Man
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Journal of business research : JBR
3
Journal of retailing and consumer services
2
International journal of hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of marketing
1
The service industries journal
1
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ECONIS (ZBW)
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1
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
2
How does consumers' local or global identity influence price-perceived quality associations? : the role of perceived quality variance
Yang, Zhiyong
;
Sun, Sijie
;
Lalwani, Ashok K.
; …
- In:
Journal of marketing
83
(
2019
)
3
,
pp. 145-162
Persistent link: https://www.econbiz.de/10012176057
Saved in:
3
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
4
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
5
How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie
;
Laroche, Michel
;
Borges, Adilson
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
Saved in:
6
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
7
Improving customer website involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
8
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
Saved in:
9
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
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