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The importance of perceived service value in retail banking services

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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality

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Satisfaction and loyalty of clients towards banking products and services

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An Empirical Study on Customers Opinion and Satisfaction on Services Provided by Depository Participants of Gandhinagar

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Savings is an important function of households. Investments route the savings for higher growth and wealth creation. Debt and Equity are the key avenues of investments which are often offered under different variants. Sources of investments like real estate, gold, silver, commodities etc also...

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Role of trust and customer loyalty in reducing perceived security risk in internet banking

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Customer satisfaction and loyalty : a case study from the banking sector

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A Brazilian experience of customer retention and its key drivers in banking service rendering

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Impact of service quality, customer satisfaction and switching costs on customer loyalty

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