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Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
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Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel; Bonuke, Ronald - In: International journal of financial services management … 11 (2023) 4, pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.; Javier, Miranda, F. - In: Journal of electronic commerce research : JECR 14 (2013) 4, pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
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Online relationship quality : scale development and initial testing
Brun, Isabelle; Rajaobelina, Lova; Line, Ricard - In: The international journal of bank marketing : IJBM 32 (2014) 1, pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro; Roth, Aleda V. - In: Production and operations management : an international … 21 (2012) 3, pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
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Exploring service failure in a business-to-business context
Zhu, Xia; Zolkiewski, Judy - In: The journal of services marketing 29 (2015) 5, pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
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Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002265180
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that … discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is …
Persistent link: https://www.econbiz.de/10013287888