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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,642
Konsumentenverhalten
81,192
Technischer Fortschritt
50,681
Technological change
41,271
Theorie
19,756
Theory
19,328
Innovation
12,201
Emotion
10,811
USA
9,639
Relationship marketing
9,444
Beziehungsmarketing
9,413
United States
9,116
Technology
8,462
Brand management
7,731
Markenführung
7,690
Brand image
6,804
Markenimage
6,767
Deutschland
6,712
Technologie
6,243
Customer satisfaction
6,079
Kundenzufriedenheit
5,921
Germany
5,777
Online-Handel
5,752
Online retailing
5,742
Social Web
5,291
Social web
5,289
Welt
5,248
World
5,161
Service quality
4,762
Wirtschaftswachstum
4,728
Online-Marketing
4,665
Internet marketing
4,648
Brand
4,379
Markenartikel
4,368
Einzelhandel
4,292
Produktivität
4,291
Retail trade
4,250
Electronic Commerce
4,189
Productivity
4,165
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Online availability
All
Undetermined
2,504
Free
775
Type of publication
All
Article
4,163
Book / Working Paper
551
Type of publication (narrower categories)
All
Article in journal
4,045
Aufsatz in Zeitschrift
4,045
Aufsatz im Buch
113
Book section
113
Hochschulschrift
73
Graue Literatur
72
Non-commercial literature
72
Working Paper
55
Arbeitspapier
52
Thesis
51
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
15
Sammelwerk
15
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
4
Case study
4
Fallstudie
4
Konferenzschrift
4
Reprint
2
Amtsdruckschrift
1
Article
1
Conference proceedings
1
Forschungsbericht
1
Government document
1
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1
Handbuch
1
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1
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English
4,625
German
87
Finnish
1
French
1
Swedish
1
Author
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sparks, Beverley
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Park, Jungkun
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Söderlund, Magnus
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
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Institution
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
239
International journal of hospitality management
233
Journal of business research : JBR
125
The journal of services marketing
108
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
80
The service industries journal
71
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Service business
40
Journal of service management
38
International journal of quality and service sciences
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service research
30
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
Journal of hospitality and tourism insights
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
24
Journal of retailing
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of service theory and practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
International journal of services and operations management : IJSOM
20
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Source
All
ECONIS (ZBW)
4,710
EconStor
4
Showing
1
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10
of
4,714
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date (newest first)
date (oldest first)
1
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
3
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
4
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
5
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
7
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
8
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
9
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
10
Cultural differences in the customer perception of crowded restaurant :
emotion
, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
Saved in:
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